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What is a Cambridge account?
A Cambridge account gives you access to several Cambridge University Press sites including Cambridge LMS, Cambridge Dictionary Online, Cambridge One, and Cambridge GO. You can register on any of these platforms and use the same credentials to access the others without needing to register again, although you may be asked for additional details specific to the site you are trying to access. Please remember that when you change your account password on one of the sites mentioned above, you will need to use the new password on the other sites too.
How do I register and access the CLMS?
In order to access the CLMS, you have two options; either create a Cambridge account with an email address or access the platform by logging in with your Google or Facebook account.
Please note that your Cambridge account can now also be used to access Cambridge Dictionary Online, Cambridge One, and Cambridge GO. If you already have access to any of these platforms, you can use the same credentials to log into the CLMS.
To register with an email address, please follow the instructions below:
I haven’t received my verification email, what can I do?
Please check your spam/junk folder and if you find the verification email, proceed by clicking on the verification link.
If you find the email but the verification link has expired, you can request a new verification email by logging in; the website will redirect you to the screen below and you can click on Resend verification email:
Please check that your email address is correct. If it is mistyped, please re-register with the correct data.
If you still cannot find the email, we advise you to whitelist the email address [email protected] or, if you are using a school network, please ask the IT team to do this then request a new verification email.
How do I log in with my Google or Facebook account?
To register with your Google or Facebook account, please do the following:
Please note that your registration via social media will not be complete until you have entered all the details and have clicked on Submit.
Once registered via your Facebook or Google account, you can also log in with either the email address linked to the account or the CLMS username chosen upon registration. To obtain the password, please click on Forgot your password or username? in the login screen.
What user role should I choose upon registration?
There are three roles to choose from:
What are the password requirements?
The password must contain at least 6 characters, including 2 of the following: an uppercase letter, a lowercase letter, a number, a special symbol.
Please note that when setting a new password for an existing account, you cannot re-use any of your previous six passwords.
What is a Parent account and what can I do with it?
By registering as a parent, you will be able to create accounts for your children and manage their user profile details, including resetting passwords.
Can I activate a code on behalf of my child?
In order to activate products, you need to log out of your Parent account, log into the CLMS with your child’s account username and password and click on Activate a new product. Please note that you cannot currently activate the code on behalf of your child from within your own Parent account.
For more information please watch the video at the following link https://youtu.be/oPt8-jz1pfg
How can I change my marketing/communication preferences?
Please note that this only affects the preferences for marketing messages. You will still receive essential service emails on the status of the CLMS independently of whether the option is selected.
How do I use the class tools in the LMS?
There are a number of tools in the LMS for teachers and students to use to work together online. Click the link below and watch the videos to learn how to find and use the tools.
What are the terms used in the FAQ?
User: A user is a person that has an account in the LMS. Users can log onto the system. Users are given access to classes as teachers or students. It is possible for the same user to be a teacher in one class and a student in another.
Student: This is a user that has been given student permissions in a class. Student permissions allow the user to view content, access the tools, and view their own scores and grades.
Teacher: This is a user that has been given instructor permissions in a class. Teacher permissions allow the user to view the scores and content generated by all the students in the class.Teachers who are affiliated to a school account are not able create classes, unless they have been granted class creation privileges by a Client Administrator from that school.
Client Administrator: This is a user that has been given Client Administrator permissions on a School Account within the LMS. The Client Administrator can create and manage classes, enroll teachers and students into classes, and more.
Class: In the Cambridge LMS a class holds learning content and tools such as blogs and forums. Adding a student to a class allows a teacher to see the student’s progress through the course materials. Adding a teacher to a class gives them access to the content and access to the grades of the students in that class.
Group: A group is a way for a Client Administrator to organize classes so that the classes can be found easily. We recommend that classes are organized in semesters or terms.
School Account: School Accounts are useful for institutions with a large number of teachers. A user associated with a School Account can be given Client Administrator permissions and is then able to manage multiple classes and teachers within that School.
What are the technical and system requirements needed for the LMS?
Requirements listed below represent what the LMS can support. Requirements for individual products may differ; please also refer to the product’s documentation for product- specific technical and system requirements.
Minimum internet connection and network requirements
Operating systems and browser requirements:
This product is optimised for use on the following systems, browsers and devices:
Hardware requirements
*Applies to certain products only
Supported tablets
*Please note that voice recording activities are currently unavailable on iOS devices
Mobile devices
Our platform is not yet fully optimised for smartphones, however we are working hard to improve this. For now, we recommend that you use one of the supported tablet devices or a desktop.
Where can I find the activation codes?
How do I change times to a preferred time zone?
Reports will then display correct times accordingly, but tasks in the CLMS are carried out based on server time and this cannot be changed as this applies to all users.
What is a School account and why might I need one?
School accounts are a convenient way of organising classes for users at schools with a large number of students and teachers.
Their main advantage is that they can have users with Client Administrator access added to them who can then create multiple classes at a time and can manage all of the teachers and classes who are connected to that School account. Client Administrators can also add multiple teachers to the same class. To set up a school account please contact your local Cambridge University Press sales representative.
If you plan to manage your classes yourself or if your school does not have a teacher who wants to take on the Client Administrator role then you can continue to use the LMS as an individual teacher.
What is CLMS e-commerce?
General Information:
What is e-commerce within CLMS for?
CLMS e-commerce delivers an online method for you to pay for selected products.
What products can I make purchases for using e-commerce?
At the moment we have limited e-commerce purchases to the following products.
Who can use it?
The initial pool of Countries included for e-commerce are; Spain, France, United Kingdom, Italy, United States, Netherlands, Germany, Greece, Portugal, Canada, Belgium, Austria, Ireland, Andorra, Slovakia, Luxembourg, Malta, Monaco, Gibraltar and British Virgin Islands.
You need to be a registered user on the CLMS to allow for a product purchase to be made using e-commerce. The following link contains guidance on how to register.
The Process
How can I access e-commerce?
E-commerce can be accessed by selecting the ’�Buy Materials’ tab from the home page or within the top banner once logged in. You will be prompted to register to enable you to complete a purchase.
How do I find the product that I would like to purchase?
You will be presented with a store that lists the products with the ability to search. Searching can be completed via product name, ISBN and author and also using a partial product name data search wildcard «partial data input».
If you are a student belonging to a class there is an option to enter your class code and the required product will automatically be selected.
What happens once I’ve placed an order?
Once the order is placed you will be able to access this via your ’�My Orders’ tab from the top banner.You will also receive an email confirming your purchase.
Can I purchase a product on behalf of someone else i.e. student/child?
Yes, the product will be defaulted for use by the purchase however from ’�My Orders’ you will have the opportunity to allocate the product/s to another user if it has not been purchased for your own use. Upon allocating there is the ability to register a new user to the system.
Once the product has been allocated to another user this can be access via the Allocated tab within their ‘My Learning page’.
Payment
What payment methods are acceptable?
Cambridge University Press can currently only accept Visa, MasterCard and American Express as payment methods. There are no current plans to extend this.
How do I know if payment has been successful?
If there are any issues upon processing the payment you will be informed with an error message detailing the problem along with confirmation that payment has not been taken.
How do I know if I have activated the product?
If you have activated the product, you will have access to the class on your homepage:
How do I access a class I have joined?
How do I change my account profile?
My Account allows you to view and edit your personal profile (including email address and password).
Accessing My Account
Editing your account
Default Time Zone where you currently live and work in.
3. Select Personal Information to add extra information to your profile. The following can be added to your profile:
What is Content? How is it used?
Content is where you find your online interactive lessons, readers, assessment and other content. Your progress will be recorded as you work through the content and your performance will be recorded.
You can access the class content in several different ways.
What are the tools listed in my class?
In your class, your teacher may decide to use any of the teaching and learning tools below.
Note: Each course is different. Therefore, the class you are taking may use some, all, or none of the tools above.
How do I use the Forum?
The Forum is a place where teachers and students can ask questions in discussion threads and reply to questions in other threads. Everyone in the class can read and reply to any thread.
Reading and replying to discussions threads
Creating new discussions threads
Students can create discussion threads in existing forums and topics only.
How do I use the message board?
The message board tool can be used for real-time, conversations between teachers and students in a class who are signed in to the class at the same time. Instructors can create an «Online Office Hours» message board for student questions and answers. Collaboration groups in different locations can use the message board as a space to have conversations across distances or to catch up with conversations that they may have missed.
Posting in the message board.
How do I use the Blog?
A blog is an online journal in which individuals can write entries, ordered by date, which they can share with others. Members of the class can comment on each other’s entries.
The blog tool allows you to create a learning diary that can be shared with your classmates or just your instructor. It also gives you a chance to think about your own learning and to share your experiences.
Reading a blog
Adding a comment to a blog entry
Adding an entry to your blog
If you choose to save a draft, your blog entry will not be visible to other members in your class. You can come back at a later time to edit and publish your blog.
Editing a blog entry draft
How do I use the calendars?
There are two types of calendar tools in the Cambridge LMS. My Calendar shows all the calendar events for all of the classes you are taking. Each class you are in also has an individual Class Calendar, which contains only the items for that class.
Accessing your Calendars
Class Calendars
My Calendar
Viewing your Calendars
You will see a monthly calendar view by default. You can change your calendar view to be by the day, the week, or the month. Select Month,Week,or Day at the top left of your calendar.
If your calendar has a lot of events in it, you can look at a custom list of events.
What are Announcements?
Your instructor may use the announcements tool to post class updates and reminders or to share additional extra materials. You should check Announcements every day to make sure you do not miss important new messages or information.
Viewing Announcements
Who do I contact if I am having problems with my course or access to it?
In the first instance you should contact your Teacher.
If they are not available you should contact the School, College, or University you registered with, and discuss the problem with a Course Administrator.
Finally, if you do not have a Teacher and are not registered with a School, College, or University please email: [email protected]
Please include as much detail about the issue as possible as well as the following details
What is Self-Study mode? Why has my Self-Study class disappeared on joining a teacher-led class?
Many of our courses are available to be used both within a classroom environment with a Teacher’s guidance or as a self-study course that you can use without needing a Teacher’s input.
If your course comes with a self-study version you will automatically be enrolled in a self-study class when you first activate your code. You can then access this from the Self-Study tab on your My Learning page.
If you want to join a class which a teacher has set up for you, you can either enter the class code or ask the teacher to enroll you in the class manually.
It’s worth noting that any progress you’ve made in Self-Study mode will not be visible to your Teacher when you join their class. Your teacher can also choose to disable your self-study class once when you join the teacher-led class.
Why does my student appear in “Pending” status in the class?
“Pending” status usually means that the student has not activated a code corresponding to the product for the class they are enrolled in.
Please check that the class has been created for the correct course you will be teaching and that the student has purchased the correct book.
Often, there are different versions and bundles in the same series and the difference could be the level or the components that are included in the products.
If the class is for the correct product and the student has the correct book too, please click on the Report and Issue button on the top of this page to contact us for further assistance.
How do I use the Cambridge LMS?
To see short videos on how to register in the Cambridge LMS, use the class tools and understand how to customise the Gradebook, click here:
Take notes as you watch the videos. If you have any questions when you’re finished, please contact your local Cambridge University Press Representative.
How do I change my account profile?
My Profile allows you to view and edit your personal profile (including email address and password).
Accessing My Account
Editing your account
1. Select the Edit tab. You can edit the following account information:
My Profile allows you to view and edit your personal profile (including email address and password).
Accessing My Account
Editing your account
1. Select the Edit tab. You can edit the following account information:
How do I access classes I teach?
How do I use the Forum?
The Forum is a place where teachers and students can ask questions in discussion threads and reply to questions in other threads. Everyone in the class can read and reply to any thread.
Discussion threads are added to topics in forums. Teachers can either create new forum and new topic or add a discussion thread to the existing one.
Students can create discussion threads in existing forums and topics only.
Creating new forums and topics
Creating new discussion threads
Reading and replying to discussions threads
Deleting forums, topic and threads
Teachers can delete any forum, topic and thread.
Note that if there are responses in a thread, all responses have to be deleted first before the thread can be deleted.
Similarly, to delete a topic, all threads in the topic have to be deleted first. And to delete a forum, all topics in that forum have to be deleted first.
How do I use the Blog?
To see a short video on how to do this, follow the link below and choose ’�How to use the blogs’ from the list:
A blog is an online journal in which individuals can write entries, ordered by date, which they can share with others. Members of the class can comment on each other’s entries.
Students can be asked to blog regularly and to read their classmates’ blogs. Readers can comment on blog entries.
Add Blog Entry
Instructors and students have the ability to create and post to their personal course blogs.
Change Blog Entries
Blog authors can edit draft entries or posts that have already been created (if permissions allow). Instructors and administrators can edit all blog entries.
View All Blogs
The blog tool creates a list of all the blogs in a class. Administrators, instructors, and students enrolled in a class can view a list of all blogs and link to the ones they want to read. Entries that the student makes private are not visible. Entries that are made available only to the instructor are not shown when students browse a blog.
Access the blog tool in the Class Tools menu.
Remove or Hide an Entry
In some cases, an instructor or administrator might want to remove or hide a blog entry. Removing an entry is permanent and cannot be undone. Hiding an entry prevents students from being able to view it, but it does not delete it.
How do I use the Message Board?
To see a short video on how to do this, follow the link below and choose ’�How to use the message board’ from the list:
The message board tool can be used for real-time, unstructured conversations among class members who are signed in to the class at the same time (i.e. is a Chat tool). Instructors can easily create an «Online Office Hours» chat room for student questions and answers. Collaboration groups in different locations can use Message Board as a space to have conversations across distances or to catch up with conversations that they may have missed.
Message Board
Add another Message Board
Administrators and Instructors can facilitate multiple discussions by adding additional message boards to a class.
How do I use the Announcements?
To see a short video on how to do this, follow the link below and choose ’�How to use the Announcements’ from the list:
The announcements tool is used to give students up-to-date information. Announcements can have multiple attachments, such as documents or URLs. You can sort announcements by subject, sender, access or date. Announcements are a useful way to post a notice about an important change in deadlines, meeting times or meeting locations.
Adding an Announcement
Administrators and instructors can post announcements in a class. These announcements appear in the class announcements area.
How do I use the calendars?
To see a short video on how to do this, follow the link below and choose ’�How to use the Calendar’ from the list:
There are two types of calendar tools in the Cambridge LMS. My Calendar shows all the calendar events for all of the classes you are taking. Each class you are in also has an individual Class Calendar, which contains only the items for that class.
Accessing your Calendars
Class Calendars
My Calendar
Viewing your Calendars
You will see a monthly calendar view by default. You can change your calendar view to be by the day, the week, or the month. Select Month, Week, or Day at the top left of your calendar.
If your calendar has a lot of events in it, you can look at a custom list of events.
When uploading files to the Calendar or Announcements sections in the Cambridge LMS, please note the file size limit of 5Mb.
Adding events to your Class Calendar
How do I access finished classes?
Select the Finished Classes tab.
Here you can view your finished classes and access the class tools and content in the same way that you access active classes.
What is the Gradebook?
The Gradebook is a tool for teachers and students to view such data about students’ interaction with course items as: scores they have achieved; how many activities they have completed (progress); and time they have spent on each activity. Each screen in the Gradebook is printable.
Students can view their
To see a short video on how to do this, follow the link below and choose ’�How to understand the Gradebook’ from the list:
How can I customise the Gradebook?
To see a short video on how to do this, follow the link below and choose ’�How to customise the Gradebook’ from the list:
First, select the Gradebook setup button:
1. Gradebook structure tab
On this tab, Teachers and Client Administrators can:
2. Course grade format tab
On this tab Teachers and Client Administrators can:
3. Course grade calculation tab
This tab is only available if «Enable grades for this course» has been selected on «Course grade format» tab.
On this tab a Teacher or Client Administrator can select which course items are taken into account when calculating course grade.
On the screenshot below a sample setting is shown in which Spring term Homework tasks do not contribute to the course grade.
How are Student Progress scores calculated?
The Gradebook in its basic setup offers tracking of data for each item displayed in it. The data includes:
The Gradebook provides you with scores for multiple content types. This is called an aggregation. For aggregations of items, such as lessons or units:
Course Grades
By default, these are only calculated for students who attempt and record a score. They do not take into account any student who has not attempted and recorded a score. However, teachers have the option to edit the Course Grade settings to take into account students without scores. This gives those students a 0% score which is then factored into the average course grade. Students can still go back into a finished lesson and work on activities.
Who do I contact if one of my students is having problems with my class or access to it?
In the first instance, you should try to assist the student with their problem, use the call logging template and Frequently Asked Questions to assist you.
Next you should contact the Administrator in your School, College, or University and again use the call logging template to provide as much information as possible to assist them.
Finally, if they are not available or you do not have an Administrator in your School, College, or University, please email: [email protected] and once again, use the call logging template to provide as much information as possible.
How can I choose when content is available to students
You can choose which content your students have access to and set times for new content to become available by using the lock controls on the content tab.
To do this, navigate to your class and then click content.
You should then see a padlock symbol by the side of each unit and exercise
You can lock a unit or exercise by clicking the padlock symbol. This will stop students in this class from being able to open this content.
You can also choose to make the content lock or unlock on certain dates. To do this, click the padlock symbol by the side of the exercise you want to control and then enter the dates when you would like the content to be available.
You can also choose whether to make content available to an entire class or specific students using the ’Edit by’switch.
One of my students is reporting their score/progress is not updating. What can I do?
If the problem continues, use the call logging template to carry out some initial investigations. Secondly, ask the user to clear their browser cache and history, and close the browser before trying again. If the user can work on a different browser / computer, this suggests a local problem with the user’s browser / computer. Clearing the cache and browser history can help to fix this problem. Otherwise please send information as detailed in the call logging template to: [email protected]
How can I create classes with a Teacher account?
If you have a Teacher account and have been granted class management permission you can create your own classes from the ’Create a class’ button at the top of your My Teaching page. The class will be created once you’ve entered a class name and chosen a course.
If you don’t see the ’Create a class’ button on your My Teaching page this may mean you don’t have class management permissions. If you’re an Independent Teacher you should have this by default however if you are a member of an institution with a School Account and Client Administrator you may need to ask your Client Administrator to grant you class management access.
You can see some short videos with more information on how to manage your classes here:
How can I get class management permission?
Please contact your institution’s Client Administrator. They will be able to grant you permission for this role. If your institution does not have a Client Administrator, please send a request to [email protected] making sure to include your username and the name of your institution.
What is the difference between Progress, Score and Graded Score?
The Progress is how much of all the materials in the course the student has clicked through. This just means that they have accessed the pages/screens; it doesn’t necessarily mean that they have done the activities on the pages. So for example if the course contains 12 Units and they have clicked through two of the units, their Progress would be 17%. Progress does not indicate how well the students have done, only how much they have accessed.
The Graded Score is how well the students have performed on those materials that the teacher or the Client Administrator has included in the grade calculations. In the above example, if the teacher has included all 12 units in the Graded Score, the student has done the first two units and got everything correct in those two units, their Graded Score would be 17%. If they completed six units and got everything correct, their Graded Score would be 50%.
Why can’t I see all of my classes on the My Teaching tab?
If you’re a member of multiple schools or campuses you may not see all of your classes on your My Teaching page. This is because the My Teaching page only shows the classes on one of your campuses at a time. If you’re not able to see some of your classes the first thing you should try is checking that it’s not on a different campus.
To change the campus you’re viewing just click the arrow by the name of your current campus at the top of the page. You’ll then get the option to choose from all of your campuses in the drop-down menu.
If you’re still not able to find your class after checking each of your campuses then please contact support at [email protected]
Why do I get a message stating “Old password used” when trying to set a password for a user either in the Profile page or via bulk password change?
For security reasons the new password cannot match any of the previous six passwords used. Please enter a new password for the user.
Why does my student appear in “Pending” status in the class?
«Pending» status usually means that the student has not activated a code corresponding to the product for the class they are enrolled in.
Please check that the class has been created for the correct course you will be teaching and that the student has purchased the correct book.
Often, there are different versions and bundles in the same series and the difference could be the level or the components that are included in the products.
If the class is for the correct product and the student has the correct book too, please click on the Report and Issue button on the top of this page to contact us for further assistance.
What training or expertise does the Client Administrator need?
As Client Administrator, you will need to carry out various functions on the LMS. Click the link below and watch the videos to find out how to do the tasks.
Take notes as you watch the videos. When you are finished if you have any questions, please contact your local Cambridge University Press representative.
What does the role of Client Administrator involve and how many hours a week are needed?
Client Administrators can create and manage classes and users in their institution and/or campus. They can also use reporting tools to see student progress, export that data to a CSV file, and view LMS access statistics.
If you enroll students manually, it takes about 35 hours to enroll 5,000 students.
Note: Manual enrollment should not be necessary when students self-enroll with a ‘Class Code’. For more information on this see the video on ’Creating Semesters and Classes’:
Client Administrators are also the first line of support for all other users in their institution. A full job description and person specification is available.
What happens if there’s a technical problem or question the Client Administrator cannot answer? Who can help?
Include information as per the «Call Logging Template» to assist with any investigations.
What is a School Code and how do I use it?
School Codes allow new teachers to join your School during the registration process. You will receive a notification confirming your School Code by email and an Announcement when logged in. Once authorised at the required Campus, via the Teacher Permissions page, the users will be able to create and manage their own classes.
We recommend that the School Code is changed when a teacher leaves the School. Each time you change this make sure to inform other affected Client Administrators and Teachers.
If however, the feature is not enabled, it is possible that we don’t have the information we need about your School to enable the feature. To do so please contact [email protected] with the following information:
Subject: Enabling a School Code
Message:(Include the below in your email)
I have multiple Campus sites and want to manage them individually. How do I request this?
You can easily manage your multiple campuses by clicking the arrow beside the your school name on the My Admin or My Teaching pages and choosing from the drop down menu.You can also select which school opens by default when you log in to the LMS by clicking the ’choose default school,’ from the same menu.
If you need to set different School Codes for each campus you can do so with the ’�Edit School Code’ function. This allows new teachers to join a specific campus during registration.
Once they’ve used a School Code, teachers will be listed as Pending in the specified campus. They then need to be authorised via Teacher Permissions in order to create and manage their own classes.
Can students create their own accounts in the LMS?
Yes. Students can create their own accounts by registering themselves in the LMS.
However, this can cause problems for the Client Administrators for the following reasons:
A student has registered with a personal email address while the Client Administrator has registered the student with their institutional email address. As the email address is a unique identifier in the LMS,the student would end up having two accounts.
A common problem that occurs when a student ends up with more than one account is when the student uses his/her activation code for one account and then tries to use the class code for the other account. In this case, he/she will see the following message:
To prevent this from happening, the student must tell the Client Administrator which email address they have used to register. Alternatively, the Client Administrator must decide on an enrollment process whereby either the student registers themselves OR the Client Administrator creates their account.
If the student has already used the activation code for the account that they created themselves, the Client Administrator can either:
How can we receive extra activation codes?
All questions regarding activation codes should be directed to your local sales representative.If you’re not in contact with your local sales representative then please contact support at [email protected]
Why doesn’t the student-created account show up in the directory when I search for it?
This may be because the student has not joined a class and therefore is not part of the institution. The connection («affiliation») between a student and an institution occurs when the student joins a class. A Client Administrator can search for users that he/she has created and enrolled but cannot search for user accounts created by the student unless the student has enrolled him/herself into a class in that institution.
How can I add a student to a class if I cannot find them in the directory?
When you bulk enroll students, you are using the student’s unique identifiers – their email addresses. The LMS recognizes the email addresses when you bulk enroll the students and affiliate them with your institution. You are then able to see the students in the directory.
You can also add an activated student to a class by giving the student the class code. The advantage of this method is that it requires less administration work for the Client Administrator.
Why does a class appear in ‘Finished Classes’ if the activation code has just been activated?
Check the end date of the class. If this date has reached or passed this date, the class automatically moves to ’�Finished Classes’, so changing that date to a future date means it will appear on the user’s homepage.
Is it possible to re-use Class Codes? What will happen if I change an existing Class Code?
Yes, it is possible to re-use a Class Code. While it is in active use it cannot be re-used in another class. For you to re-use a Class Code, you must first change the code in the existing class. Students who would like to join a class after these changes have been applied must be made aware of both classes’ new codes. All students will remain in their existing classes, so would need to use an activation code for a different course, and join any new class by using a Class Code. Scores and progress will remain, and students will be still able to access the class and its contents.
Is there a way to create classes in bulk within the LMS?
Why, during bulk enrollment of students, do I receive a message stating this functionality has been locked?
There are times when activity on the LMS is very high and it can not immediately process requests. We recommend you try this process again in a few minutes, when it should become available.
Why am I getting an error when I try to create classes or enroll users in bulk?
It may also be worth checking a few of the following common causes of issues:
Why are new users being created with numbers as their username?
This happens when column headings in the enrollment spreadsheet have been changed (e.g. if the Last Name column has been changed to Surname.) Any user created in this way will NOT be able to access course content and lose any activation codes used. You will need to change the user’s registered email to a dummy email address, and attempt the import again once the headers have been corrected (please see the Sample Template for valid headers). It is very important that you notify the LMS Support Team if this happens.
Please also note that an institution can use student numbers as the first name BUT they must not start with a number because this will stop the user from accessing class content and tools. Having a hyphenated surname is possible, however, it will make the username very long e.g. P60026659pedroformigo.
How can I sign up a teacher in multiple classes with a single action?
It’s not currently possible to assign a teacher to multiple classes with one action. However, once you have put a teacher in a class, that teacher will then be ‘available’ to any other class you create. Each time you create a class you can add an existing teacher to it by clicking Manage Teachers > Edit Teachers. Type in the teacher’s username and click save. The teacher will appear in the class.
Can the Client Administrator create user accounts and also edit them?
They are able to do both. They can set up users within classes and edit a user’s profile and information.
Does the Administrator have access to any «sensitive» information?
The Client Administrator has access to a user’s email address, username, student date of birth, student scores, student progress, and courses used.
Can the Client Administrator oversee student and teacher activity?
Client Administrators can use reporting tools that allow them to see student progress. They can also access LMS statistics for all users within the Campus or School in which they are a Client Administrator, i.e. Students, Teacher, and other Administrators.Client Administrators will need to be added as a Teacher in a class in order to view the class gradebook.
I’m having a problem accessing the system. Where can I get help?
There are two different solutions that can be used; each will help you convert the data into the correct format:
Option 1
Once you have downloaded or opened the CSV file and can see data appears in single lines rather than separated into cells, use the steps identified in the following URL to convert the text to columns.
Option 2
Make sure you have administration rights on the computer, or ask someone with administration rights to complete this task on your behalf.
Windows XP
Windows Vista
Windows 7
Windows 10
Mac OSX
Please note: If the file still does not display the content correctly, choose a character that is not the same as your decimal symbol instead.
Granting Client Administration Privileges
How can I delete classes and / or users?
Client Administrators cannot delete any classes or users from the LMS as any data cannot be retrieved once it has been deleted.
However, the Client Administrator can affect how a teacher/student accesses a class:
How can I choose which of the teachers in my have class management privileges?
Client Admins have the ability to choose which of the Teachers at their school have the ability to create their own classes. You can do this by going to the My Admin tab and then selecting Manage Users > Teacher Permissions.
On the Teacher Permissions page you will see a list of the Teachers which have joined your school and can toggle whether each of them has class management permission by checking the box to the side of their name. Teachers who enter your School Code should automatically appear on this list. You can also add Teachers manually by entering their usernames on this page.
Teachers who have been granted class management permissions are able to create their own classes and enroll students in them but are not able to add other Teachers to their classes. If you don’t wish to allow a Teacher to create their own classes you will need to create their classes for them and add the Teacher to the class.
What are class templates and how do I use them?
Class templates allow you to copy the same class settings across multiple classes. They can be useful if you need to create a large number of classes that all have the same gradebook or content lock settings.
You can make any class into a template by selecting the box marked ’Set as a template,’ in the advanced settings section when creating a new class or from the class details menu on any class you’ve already made.
This will then allow you to select that class as a template from the dropdown menu when making a new class or when creating classes on bulk. The new class will have the same gradebook and content lock/unlock configurations as the template class.
It’s worth noting that any changes you make to a template will not be applied to classes you’ve already made with that template and the changes will only apply to future classes you set up.
If you use templates to create a large number of classes at once you may see a message warning you that you are unable to edit class or template settings. This is because it can sometimes take a short while to copy the settings across classes. If you see this then please wait a few minutes before trying to edit your class or template again.
Can I access a detailed report that includes all student scores from my school?
Yes. You now have the option to generate and download detailed reports that contain either all of your student’s score and progress information or how much time they’ve spent using the LMS.
To access these you just need to click the reports button at the top right of the page. You’ll then be able to select which classes you’d like to include in the report by searching for them and checking the box beside any you’d like to be included. You can narrow your search by selecting to view classes by campus, class group or product.
At this point you can also select how much detail is needed in your report. You can choose between either a brief summary that includes each student’s average and graded scores or a full report covering student scores for each activity in the class.
Important note: Larger reports will take longer to generate than smaller ones. This means that if your report contains a large number of classes and is highly detailed then it may take up to 12 hours to complete.
Can I disable self-study mode for students in my classes?
Yes. For certain products Client Administrators and Teachers with class management permission have the ability to disable the self-study mode for students who join their classes.
This can be useful if you’re concerned about students accessing content in self-study mode before it has been made available in their teacher led class.
If this option is available on your course you will see a checkbox labelled ’Disable self-study on joining a class’ when creating your class. This box will be selected by default. You can also access the option from the ’Class details’ tab once you’ve created a class.
Disabling self-study will hide the students self-study access but they will not lose any progress. You can enable self-study again at any time and they will then be able to enter their self-study class again, with any previous progress made intact.
FOR TEACHERS/ADMINS
What are the benefits of upgrading to Cambridge One?
Cambridge One is a more modern platform which makes it easier to use and across all your devices. All the learning and teaching materials for your courses will be in one place, and you’ll also have access to bite-sized activities, gamified experiences and time-saving tools. Watch this video to find out more.
Which courses will be moving to Cambridge One?
Courses upgrading on 27 July 2021 are Guess What!, Power Up, Unlock 2nd Edition and Interchange 5th Edition / Passages 3rd Edition.
When can I start using my course materials on Cambridge One?
If you’re using any of the courses included in the 27 July upgrade, we’ll email you once this has been completed. You’ll then be able to activate your materials on Cambridge One using your existing CLMS username and password together with the code printed in your book or given to you by your school. Note that during the upgrade process there will be a short period when you won’t be able to activate your course materials.
Will other courses upgrade too?
That’s the plan! More courses will be upgrading to Cambridge One in July 2022. Look out for updates about courses and dates on our Upgrade Assistant.
Will my existing CLMS classes be moved to Cambridge One?
For classes starting after 27 July 2021, please create them in Cambridge One (see Help video on creating a class).
Will my institution be automatically transferred to Cambridge One?
Unfortunately, institution or campus accounts on the CLMS cannot be transferred, but it is simple to create a school account in Cambridge One. A designated administrator can complete this form.
You can access Cambridge One with the same username and password that you use in the CLMS. The first time you log in, you will be asked for a few extra details including your user role. Choose the teacher role when you sign up and assign yourself as administrator later.
Can I make changes to my classes after 27 July 2021?
You will be able to make limited changes to your classes after this date. You will still be able to lock and unlock content, change gradebook settings, and access the gradebook and reports. However, you will not be able to change class information such as the end date, or add new users. If your class starts before 27 July 2021, make sure you enrol all students and teachers before this date, and that students have joined the class and activated the codes printed in their books.
Can I generate reports and access the gradebook for my current or expired classes in the CLMS after 27 July 2021?
Yes, you will be able to continue accessing the gradebook and downloading reports for all your CLMS classes, even if the product you use has now moved to Cambridge One. We strongly advise you to download the reports if you need to keep the data for legal purposes.
I already have access to the CLMS as a teacher but how can I access Cambridge One?
Just go to www.cambridgeone.org and log in with your existing CLMS username and password. The first time you visit, you will be asked for a few extra details including your user role. If your school already has an account, please ask your administrator for the school key so you can join it.
My students already have accounts in the CLMS. Do they need to register again on Cambridge One?
No, your students will be able to use their existing CLMS username and password to access Cambridge One. The first time they log in, they will just need to give a few extra details and choose the Learner role. You can create classes and invite students to join, or share the class key with them. For more information on this, please visit the Cambridge One Help page.
My student registered on the CLMS and activated their codes but they need to join my class in Cambridge One. What should I do?
Codes can only be used once, so you’ll need to contact [email protected] providing the used code/s so that we can help you.
To minimise this happening, please remind students to wait until after 27 July 2021 to activate the codes printed in their books in Cambridge One.
My classes started before 27 July 2021 but I need to make some changes and enrol new students. What should I do?
If you just need to make a few small changes to existing classes such as enrolling late joiners, please contact [email protected] with the details of the changes required and the class codes they apply to. If you need continued support with class management on the CLMS, please contact your local sales representative.
I need to start teaching my classes before 27 July 2021. Can I set them up in Cambridge One?
Unfortunately not, because only demo versions of courses will be there. Please set up your classes in the CLMS, enrol all students and ensure the access codes have been activated in the CLMS before 27 July 2021. You will not be able to add students or activate codes after this date.
My classes start after 27 July 2021 but I would like to start setting them up before this date so my students can join. Can I do this?
Sorry but this isn’t possible, as only demo versions of courses will be there. Please wait until after 27 July 2021 and then set up your classes in Cambridge One. Make sure your students know they must wait till the class is set up to activate their access codes!
Will data for courses upgrading to Cambridge One be deleted from the CLMS?
You will still be able to continue accessing your data in the CLMS once your course is available on Cambridge One. We strongly advise you to download the reports if you need to keep the data for legal purposes.
Where can I learn more about tools available in Cambridge One?
For more information about tools available such as reporting, Test and Train and eBooks, visit the Cambridge One Help page, when you click on the Help button anywhere on the site. Frequently Asked Questions and how-to videos will guide you through each task. If you have questions not answered here, please contact your local Cambridge sales representative.
FOR STUDENTS/PARENTS
Can I activate a code in the CLMS after 27 July 2021?
Unfortunately not, because by then your course will be on Cambridge One. Please ask your teacher if you need help.
What will happen to my self-study course after 27 July 2021?
If you’re taking your course on the CLMS and you activated the code before 27 July 2021, you can continue working on the CLMS until the licence expires. If you start your course after 27 July 2021, you’ll need to activate your code in Cambridge One.
Will my gradebook data for courses upgrading to Cambridge One be deleted from the CLMS?
No, your data will not be deleted while your product licence is valid. If you want to save your data for future reference, you can click on the ‘print’ button in the gradebook.
Why can’t I activate my product or join a class on the CLMS?
On 27 July 2021, all levels of Guess What!, Power Up, Unlock 2nd Edition, Interchange 5th Edition and Passages 3rd Edition will upgrade to Cambridge One. If you try to activate a code or join a class with one of these products in the CLMS after this date, you will be redirected to Cambridge One. If your class is being taught on the CLMS, please ask your teacher for help.