ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ crm ΡΠΈΡΡΠ΅ΠΌΡ
Totum β open source ΠΊΠΎΠ½ΡΡΡΡΠΊΡΠΎΡ CRM/ERP ΠΈ ΠΏΡΠΎΠΈΠ·Π²ΠΎΠ»ΡΠ½ΡΡ ΡΡΠ΅ΡΠ½ΡΡ ΡΠΈΡΡΠ΅ΠΌ (PHP + PgSQL)
Π Π΄Π²ΡΡ ΡΠ»ΠΎΠ²Π°Ρ β ΠΏΡΠΎΠ΄Π²ΠΈΠ½ΡΡΡΠ΅ ΡΠ°Π±Π»ΠΈΡΡ. ΠΡΠΈΠ΅Π½ΡΠΈΡΠΎΠ²Π°Π½ Π½Π° ΠΎΡΠ΄Π΅Π»ΡΠ½ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΠΈΠ»ΠΈ ΠΌΠΈΠΊΡΠΎΠΊΠΎΠΌΠ°Π½Π΄Ρ ΠΈΠ· Π΄Π²ΡΡ -ΡΡΠ΅Ρ ΡΠ΅Π»ΠΎΠ²Π΅ΠΊ. ΠΠΎΠ΄Ρ ΠΎΠ΄ΠΈΡ Π½Π°ΡΠΈΠ½Π°ΡΡΠΈΠΌ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠ°ΠΌ ΠΈ Π±ΠΈΠ·Π½Π΅Ρ-Π°Π½Π°Π»ΠΈΡΠΈΠΊΠ°ΠΌ, ΠΆΠ΅Π»Π°ΡΡΠΈΠΌ ΠΏΡΠ΅Π²ΡΠ°ΡΠΈΡΡ ΡΠ²ΠΎΠ΅ ΠΏΠΎΠ½ΠΈΠΌΠ°Π½ΠΈΠ΅ Π±ΠΈΠ·Π½Π΅ΡΠ° Π² Π³ΠΎΡΠΎΠ²ΠΎΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ ΠΈΠ»ΠΈ Π±ΡΡΡΡΠΎ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠ°ΡΡ ΠΏΡΠΎΠ΅ΠΊΡ ΠΏΠΎΠ΄ ΠΊΠΎΠ½ΠΊΡΠ΅ΡΠ½ΠΎΠ³ΠΎ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°. ΠΠ»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ Π±ΠΈΠ·Π½Π΅Ρ-Π½ΠΈΡ β Π² ΠΊΠΎΡΠΎΡΡΡ Π½Π΅Ρ ΡΠΈΠΏΠΎΠ²ΡΡ ΡΠ΅ΡΠ΅Π½ΠΈΠΉ. Small-code ΠΏΡΠΈΠ½ΡΠΈΠΏ β ΠΌΠ½ΠΎΠΆΠ΅ΡΡΠ²ΠΎ ΠΏΡΠΎΡΡΡΡ , ΡΠΈΡΡΠ°ΡΠΈΠΎΠ½Π½ΡΡ ΠΊΠΎΠ΄ΠΎΠ². ΠΡΡΡ ΠΏΠΎΠ΄ΡΠΎΠ±Π½Π°Ρ Π΄ΠΎΠΊΡΠΌΠ΅Π½ΡΠ°ΡΠΈΡ ΠΈ Π²ΠΈΠ΄Π΅ΠΎ. Π£ΡΡΠ°Π½Π°Π²Π»ΠΈΠ²Π°Π΅ΡΡΡ Π½Π° ΡΠΎΠ±ΡΡΠ²Π΅Π½Π½ΡΠΉ ΡΠ΅ΡΠ²Π΅Ρ Π·Π° 5 ΠΌΠΈΠ½. Π‘ΠΎ Π²ΡΠ΅ΠΌΠ΅Π½Π΅ΠΌ ΠΏΠΎΠ·Π²ΠΎΠ»ΠΈΡ Π²ΡΠ³ΡΡΠΆΠ°ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠ°Π½Π½ΡΠ΅ Π½Π° Π½Π΅ΠΌ ΡΠ΅ΡΠ΅Π½ΠΈΡ Ρ ΠΊΠΎΠΌΠΌΠ΅ΡΡΠ΅ΡΠΊΠΈΠΌΠΈ Π»ΠΈΡΠ΅Π½Π·ΠΈΡΠΌΠΈ Ρ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½ΠΈΠ΅ΠΌ Π²ΡΡΡΠΎΠ΅Π½Π½ΠΎΠΉ Π·Π°ΡΠΈΡΡ.
ΠΠ»Ρ ΠΊΠ°ΠΊΠΈΡ Π·Π°Π΄Π°Ρ
Π Π°Π·ΡΠ°Π±ΠΎΡΠΊΠ° custom CRM/ERP ΠΈΠ»ΠΈ Π»ΡΠ±ΠΎΠ³ΠΎ Π΄ΡΡΠ³ΠΎΠ³ΠΎ ΡΡΠ΅ΡΠ° Π΄Π»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉ
ΠΠΈΡΠ½ΠΎ ΠΌΡ ΡΠ΄Π΅Π»Π°Π»ΠΈ ΠΈ ΡΠΊΡΠΏΠ»ΡΠ°ΡΠΈΡΡΠ΅ΠΌ Π½Π΅ΡΠΊΠΎΠ»ΡΠΊΠΎ ΠΏΡΠΎΠ΅ΠΊΡΠΎΠ² Ρ ΡΠ΅Π½ΠΎΠΉ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΠΈ 300β1500Π.
ΠΡΡΡΡΠ°Ρ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΠ° ΠΊΠΎΡΠΎΠ±ΠΎΡΠ½ΡΡ CRM/ERP Π΄Π»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ Π½ΠΈΡ
Π ΠΌΠ°Π»ΠΎΠΌ Π±ΠΈΠ·Π½Π΅ΡΠ΅ Π΅ΡΡΡ ΠΌΠ½ΠΎΠΆΠ΅ΡΡΠ²ΠΎ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΎΠ±Π»Π°ΡΡΠ΅ΠΉ, Π² ΠΊΠΎΡΠΎΡΡΡ ΡΡΠ΅Π±ΡΡΡΡΡ ΡΠΏΠ΅ΡΠΈΠ°Π»ΠΈΠ·ΠΈΡΠΎΠ²Π°Π½Π½ΡΠ΅ CRM/ERP/Π£ΡΠ΅ΡΠ½ΡΠ΅ ΡΠΈΡΡΠ΅ΠΌΡ. Π’Π°ΠΊ ΠΊΠ°ΠΊ ΡΠ΅Π³ΠΌΠ΅Π½ΡΡ ΡΡΠ½ΠΊΠ° Π½Π΅Π±ΠΎΠ»ΡΡΠΈΠ΅, Π² ΠΏΡΠΎΠ΄ΡΠΊΡΠ°Ρ ΠΊΡΡΠΏΠ½ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² Π΅ΡΡΡ ΠΏΡΠΎΠ±Π΅Π»Ρ, Π½Π΅ ΠΏΠΎΠΊΡΡΠ²Π°ΡΡΠΈΠ΅ ΠΌΠ΅Π»ΠΊΠΈΠ΅ ΡΠΏΠ΅ΡΠΈΡΠΈΡΠ΅ΡΠΊΠΈΠ΅ Π·Π°Π΄Π°ΡΠΈ. ΠΠ΄Π΅Ρ Totum Π² ΡΠΎΠΌ, ΡΡΠΎΠ±Ρ ΡΠΏΡΠΎΡΡΠΈΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΡ Π½ΠΈΡΠ΅Π²ΡΡ CRM/ERP, ΡΠ΄Π΅Π»Π°Π² Π΅Π΅ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΠΉ Π΄Π»Ρ ΠΎΡΠ΄Π΅Π»ΡΠ½ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΠΈ ΡΠ΅Π½ΡΠ°Π±Π΅Π»ΡΠ½ΠΎΠΉ Π΄Π»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΊΠΎΠΌΠ°Π½Π΄ ΠΈΠ· 2-3 ΡΠ΅Π»ΠΎΠ²Π΅ΠΊ.
Π’Π°Π±Π»ΠΈΡΡ + ΠΊΠΎΠ΄ + Π±ΡΠ°ΡΠ·Π΅Ρ
ΠΡΠ½ΠΎΠ²Π° Totum β ΡΠ°Π±Π»ΠΈΡΡ. ΠΡΠΎ ΡΠ΅ΠΌ-ΡΠΎ ΠΏΠΎΡ ΠΎΠΆΠ΅ Π½Π° Π½Π΅Π΄Π°Π²Π½ΠΎ Π²ΡΡΠ΅Π΄ΡΠΈΠΉ Ρ Amazon Honeycode. ΠΠΎ Π² Totum ΡΠ°Π±Π»ΠΈΡΡ Π²ΡΡΡΡΠΏΠ°ΡΡ ΠΊΠ°ΠΊ ΠΎΠ±ΡΠ°Ρ ΠΊΠΎΠ½ΡΠ΅ΠΏΡΠΈΡ ΠΎΡΠ³Π°Π½ΠΈΠ·Π°ΡΠΈΠΈ ΠΈΠ½ΡΠΎΡΠΌΠ°ΡΠΈΠΈ. ΠΠ°Π½Π½ΡΠ΅ ΠΌΠΎΠΆΠ½ΠΎ ΡΠ°Π·ΠΌΠ΅ΡΡΠΈΡΡ Π½Π΅ ΡΠΎΠ»ΡΠΊΠΎ Π² ΡΠ°Π±Π»ΠΈΡΠ΅ ΡΠΎ ΡΡΡΠΎΠΊΠ°ΠΌΠΈ, Π½ΠΎ ΠΈ Π½Π°Π΄ Π½Π΅ΠΉ ΠΈΠ»ΠΈ ΠΏΠΎΡΠ»Π΅ Π½Π΅Π΅. ΠΠΎΠΆΠ½ΠΎ Π±ΡΡΡΡΠΎ Π½Π°ΠΊΠΈΠ΄Π°ΡΡ Π½ΡΠΆΠ½ΡΠ΅ ΠΏΠΎΠ»Ρ ΠΌΡΡΠΊΠΎΠΉ ΠΈΠ»ΠΈ Π·Π°ΠΌΠΎΡΠΎΡΠΈΡΡΡΡ ΠΈ Π½Π°ΡΡΡΠΎΠΈΡΡ ΠΈΡ Π²Π½Π΅ΡΠ½ΠΈΠΉ Π²ΠΈΠ΄, Π°Π΄Π°ΠΏΡΠΈΠ²Π½ΠΎΡΡΡ, ΠΎΠ±ΡΠ΅Π΄ΠΈΠ½ΠΈΡΡ Π² Π³ΡΡΠΏΠΏΡ, ΡΠ΄Π΅Π»Π°ΡΡ ΠΏΠΎΠ΄ΡΠ²Π΅ΡΠΊΡ ΠΈ ΡΠ΄.
Π’Π°Π±Π»ΠΈΡ ΠΌΠΎΠΆΠ΅Ρ Π±ΡΡΡ ΠΌΠ½ΠΎΠ³ΠΎ. ΠΡΠ΅Π΄ΡΡΠΌΠΎΡΡΠ΅Π½Ρ ΡΠ°Π·Π½ΡΠ΅ ΡΠΈΠΏΡ ΡΠ°Π±Π»ΠΈΡ ΠΏΠΎΠ΄ ΡΠ°Π·Π½ΡΠ΅ Π·Π°Π΄Π°ΡΠΈ: Ρ ΡΠ°Π½Π΅Π½ΠΈΠ΅ Π΄Π°Π½Π½ΡΡ , ΡΠΈΠΊΠ»ΠΈΡΠ΅ΡΠΊΠΈΠ΅ Π·Π°ΠΊΠ°Π·Ρ ΠΈΠ»ΠΈ ΠΏΡΠΎΠ΅ΠΊΡΡ, Π²ΡΠ΅ΠΌΠ΅Π½Π½ΡΠ΅ ΠΎΡΡΠ΅ΡΡ ΠΈΠ»ΠΈ Π²ΡΠΏΠ»ΡΠ²Π°ΡΡΠΈΠ΅ ΠΎΠΊΠ½Π°.
ΠΠ»Ρ ΠΏΠΎΠ»Π΅ΠΉ Π²Π½ΡΡΡΠΈ ΠΌΡ ΡΠ΄Π΅Π»Π°Π»ΠΈ 15 ΡΠΈΠΏΠΎΠ²:
ΠΠΎΠ»Ρ Π΄ΠΎΠ±Π°Π²Π»ΡΡΡΡΡ ΠΌΡΡΠΊΠΎΠΉ. ΠΠ°ΡΡΡΠΎΠΉΠΊΠΈ ΠΏΠΎΠ»Π΅ΠΉ Π²ΡΠ±ΠΈΡΠ°ΡΡΡΡ ΠΌΡΡΠΊΠΎΠΉ ΠΈ ΠΈΡ Π½Π΅ ΡΠ°ΠΊ ΠΌΠ½ΠΎΠ³ΠΎ. ΠΠ»Ρ ΡΠΈΡΠ»ΠΎΠ²ΠΎΠ³ΠΎ ΠΏΠΎΠ»Ρ ΡΡΠΎ Π±ΡΠ΄ΡΡ:
Π§Π°ΡΡΡ ΠΏΠΎΠ»Π΅ΠΉ Π² ΡΠ΅ΡΠ΅Π½ΠΈΠΈ ΠΎΡΠ²Π΅ΡΠ°Π΅Ρ Π·Π° Π²Π²ΠΎΠ΄ Π΄Π°Π½Π½ΡΡ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΌ, ΡΠ°ΡΡΡ Π·Π° Π²ΡΡΠΈΡΠ»Π΅Π½ΠΈΠ΅ Π·Π½Π°ΡΠ΅Π½ΠΈΠΉ ΠΈ Π²ΡΠΏΠΎΠ»Π½Π΅Π½ΠΈΠ΅ Π΄Π΅ΠΉΡΡΠ²ΠΈΠΉ ΠΈΠ»ΠΈ Π²ΡΠ΅ Π²ΠΌΠ΅ΡΡΠ΅. ΠΠ»Ρ ΡΠΎΠ³ΠΎ, ΡΡΠΎΠ±Ρ ΡΡΠΎ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠΈΡΡ, ΠΊΠΎΠ΄Ρ ΠΏΠΈΡΡΡΡΡ Π² ΡΠΏΠ΅ΡΠΈΠ°Π»ΡΠ½ΡΡ ΠΎΠΊΠ½Π°Ρ Π² Π½Π°ΡΡΡΠΎΠΉΠΊΠ°Ρ ΠΏΠΎΠ»Ρ. Totum ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠΈΠ²Π°Π΅Ρ ΠΏΠΎΠ΄ΡΠ²Π΅ΡΠΊΡ, ΠΏΠΎΠΈΡΠΊ ΠΈ ΠΏΠΎΠ΄ΡΡΠ°Π½ΠΎΠ²ΠΊΡ Π°Π΄ΡΠ΅ΡΠΎΠ² ΡΠ°Π±Π»ΠΈΡ ΠΈ Π΄ΡΡΠ³ΠΈΡ ΠΏΠΎΠ»Π΅ΠΉ, ΠΏΠ΅ΡΠ΅ΠΌΠ΅Π½Π½ΡΡ ΠΈ ΡΡΠ½ΠΊΡΠΈΠΉ, Π° ΡΠ°ΠΊΠΆΠ΅ Π°Π²ΡΠΎΠ·Π°ΠΏΠΎΠ»Π½ΡΠ΅Ρ ΠΏΠ°ΡΠ°ΠΌΠ΅ΡΡΡ ΡΡΠ½ΠΊΡΠΈΠΉ. Π‘Π΄Π΅Π»Π°Π½ΠΎ ΡΡΠΎ Π½Π° ΠΎΡΠ½ΠΎΠ²Π΅ codemirror. ΠΡΠΎ ΠΊΠΎΠ΄Ρ ΠΈ ΠΈΡ ΡΠ°Π·Π΄Π΅Π»Π΅Π½ΠΈΠ΅ Ρ ΡΠ°ΡΡΠΊΠ°ΠΆΡ ΡΡΡΡ Π΄Π°Π»ΡΡΠ΅. ΠΠΎΠ΄Ρ ΠΏΡΠΎΡΡΡΠ΅ ΠΈ Ρ Π½ΠΈΠΌΠΈ ΠΌΠΎΠ³ΡΡ ΡΠ°Π±ΠΎΡΠ°ΡΡ Π½Π°ΡΠΈΠ½Π°ΡΡΠΈΠ΅ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΈ ΠΈΠ»ΠΈ Π±ΠΈΠ·Π½Π΅Ρ-Π°Π½Π°Π»ΠΈΡΠΈΠΊΠΈ.
ΠΠ½ΡΠ΅ΡΡΠ΅ΠΉΡ Ρ Π‘ΠΎΠ·Π΄Π°ΡΠ΅Π»Ρ-ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠ° ΡΠΎΡ ΠΆΠ΅, ΡΡΠΎ ΠΈ Ρ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ, Π½ΠΎ Ρ Π΄ΠΎΠΏΠΎΠ»Π½ΠΈΡΠ΅Π»ΡΠ½ΡΠΌΠΈ ΡΠ»Π΅ΠΌΠ΅Π½ΡΠ°ΠΌΠΈ ΡΠΏΡΠ°Π²Π»Π΅Π½ΠΈΡ, ΠΊΠΎΡΠΎΡΡΠ΅ ΡΠΎΠ·Π΄Π°ΡΠ΅Π»Ρ ΠΌΠΎΠΆΠ΅Ρ Π±ΡΡΡΡΠΎ ΡΠΊΡΡΡΡ/ΠΏΠΎΠΊΠ°Π·Π°ΡΡ. ΠΠΎΠΆΠ½ΠΎ Π½Π° Π²ΡΠ΅ΠΌΡ ΠΏΠ΅ΡΠ΅ΠΊΠ»ΡΡΠΈΡΡΡΡ Π² Π²ΠΈΠ΄ ΠΊΠΎΠ½ΠΊΡΠ΅ΡΠ½ΠΎΠ³ΠΎ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ, ΡΡΠΎΠ±Ρ ΠΎΡΠ΅Π½ΠΈΡΡ, ΠΊΠ°ΠΊ Ρ Π½Π΅Π³ΠΎ Π²ΡΠ³Π»ΡΠ΄ΠΈΡ ΡΠΈΡΡΠ΅ΠΌΠ°. Π ΠΎΠ΄Π½ΠΎΠΉ ΠΈ ΡΠΎΠΉ ΠΆΠ΅ ΡΠ°Π±Π»ΠΈΡΠ΅ ΡΠ°Π·Π»ΠΈΡΠ½ΡΠ΅ ΡΠΎΠ»ΠΈ ΠΌΠΎΠ³ΡΡ Π²ΠΈΠ΄Π΅ΡΡ/ΠΈΠ·ΠΌΠ΅Π½ΡΡΡ ΡΠ°Π·Π½ΡΠ΅ Π½Π°Π±ΠΎΡΡ ΠΏΠΎΠ»Π΅ΠΉ ΠΈ ΡΡΡΠΎΠΊ. ΠΠΎΠΆΠ½ΠΎ ΡΠΎΠ·Π΄Π°ΡΡ Π½Π΅ ΡΠΎΠ»ΡΠΊΠΎ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ-ΡΠ΅Π»ΠΎΠ²Π΅ΠΊΠ°, Π½ΠΎ ΠΈ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ-API ΠΈ Π½Π°ΡΡΡΠΎΠΈΡΡ Π΅ΠΌΡ ΡΠΎΠ±ΡΡΠ²Π΅Π½Π½ΡΠΉ Π΄ΠΎΡΡΡΠΏ.
Π Π°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΡ Π½Π΅ Π½ΡΠΆΠ½ΠΎ Π±ΡΡΡ full-stack ΠΏΡΠΎΠ³ΡΠ°ΠΌΠΌΠΈΡΡΠΎΠΌ, ΡΡΠΎΠ±Ρ ΡΠΎΠ±ΡΠ°ΡΡ ΠΊΠΎΠ½Π΅ΡΠ½ΠΎΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ Π½Π° Totum. ΠΠ½Π°Π½ΠΈΠ΅ html, Π°Π΄ΡΠ΅ΡΠ°ΡΠΈΡ Π΄ΠΎΠΌΠ΅Π½ΠΎΠ² ΠΈ ΠΎΠ±ΡΠΈΠ΅ ΠΏΠΎΠ·Π½Π°Π½ΠΈΡ ΠΏΡΠΎ ΡΠΎ, ΠΊΠ°ΠΊ ΡΠ°Π±ΠΎΡΠ°Π΅Ρ ΠΈΠ½ΡΠ΅ΡΠ½Π΅Ρ, Π±ΡΠ΄ΡΡ Π² ΠΏΠ»ΡΡ, Π½ΠΎ Π²ΠΎΠΎΠ±ΡΠ΅ Π½ΡΠΆΠ½ΠΎ Π·Π½Π°ΡΡ Π»ΠΈΡΡ ΡΠ°ΠΌ Totum.
Small-code ΠΏΡΠΈΠ½ΡΠΈΠΏ
Totum ΠΎΡΠ½ΠΎΠ²Π°Π½ Π½Π° Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΊΠΎΠ΄Π°Ρ , ΡΠ°Π·Π΄Π΅Π»Π΅Π½Π½ΡΡ ΠΏΠΎ ΡΠΈΠΏΠ°ΠΌ Π΄Π΅ΠΉΡΡΠ²ΠΈΡ β ΠΎΠ΄Π½ΠΈ ΠΊΠΎΠ΄Ρ Π²ΡΡΠΈΡΠ»ΡΡΡ Π·Π½Π°ΡΠ΅Π½ΠΈΠ΅ Π² ΠΏΠΎΠ»Π΅ Π°Π½Π°Π»ΠΎΠ³ΠΈΡΠ½ΠΎ ΡΠΎΡΠΌΡΠ»Π΅ Excel, Π΄ΡΡΠ³ΠΈΠ΅ ΡΠ»Π΅Π΄ΡΡ Π·Π° ΡΡΠΈΠ³Π³Π΅ΡΠ°ΠΌΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΉ ΠΈ β Π΅ΡΠ»ΠΈ ΠΎΠ½ΠΈ ΡΡΠ°Π±ΠΎΡΠ°Π»ΠΈ β Π²ΡΠΏΠΎΠ»Π½ΡΡΡ Π½Π°ΠΏΠΈΡΠ°Π½Π½ΡΠ΅ Π² Π½ΠΈΡ Π΄Π΅ΠΉΡΡΠ²ΠΈΡ. Π’ΡΠ΅ΡΠΈΠΉ ΡΠΈΠΏ ΠΊΠΎΠ΄ΠΎΠ² ΠΎΡΠ²Π΅ΡΠ°Π΅Ρ Π·Π° Π²Π½Π΅ΡΠ½ΠΈΠΉ Π²ΠΈΠ΄ ΠΏΠΎΠ»Π΅ΠΉ Π² Π·Π°Π²ΠΈΡΠΈΠΌΠΎΡΡΠΈ ΠΎΡ Π½Π°Π±ΠΎΡΠ° Π΄Π°Π½Π½ΡΡ Π² ΡΡ Π΅ΠΌΠ΅. ΠΡΠ»ΠΈ ΡΡΠΈ ΠΊΠΎΠ΄Ρ Π²ΡΠΏΠΎΠ»Π½ΡΡΡΡΡ Π΄Π»Ρ ΡΠ°Π±Π»ΠΈΡΡ Ρ Π½Π΅ΡΠΊΠΎΠ»ΡΠΊΠΈΠΌΠΈ ΡΡΡΠΎΠΊΠ°ΠΌΠΈ, ΡΠΎ ΠΈΡ Π²ΡΠΏΠΎΠ»Π½Π΅Π½ΠΈΠ΅ Π±ΡΠ΄Π΅Ρ ΠΏΠΎΠ²ΡΠΎΡΠ΅Π½ΠΎ Π΄Π»Ρ ΠΊΠ°ΠΆΠ΄ΠΎΠΉ ΠΈΠ·ΠΌΠ΅Π½ΡΠ΅ΠΌΠΎΠΉ ΡΡΡΠΎΠΊΠΈ. ΠΠ±ΡΡΠ½ΠΎ ΠΊΠΎΠ΄Ρ ΠΌΠ°Π»Π΅Π½ΡΠΊΠΈΠ΅. Π ΡΠ΅Π°Π»ΡΠ½ΡΡ ΠΏΡΠΎΠ΅ΠΊΡΠ°Ρ Ρ Π½Π°Ρ Π²ΡΠ΅Π³ΠΎ ΠΏΠ°ΡΡ ΡΠ°Π· Π±ΡΠ»ΠΈ ΠΊΠΎΠ΄Ρ Π±ΠΎΠ»Π΅Π΅ 100 ΡΡΡΠΎΠΊ β ΠΎΠ±ΡΡΠ½ΠΎ 5-10. Π‘ ΡΠ°ΠΊΠΈΠΌ ΠΊΠΎΠ΄ΠΎΠΌ Π»Π΅Π³ΠΊΠΎ ΠΌΠΎΠΆΠ΅Ρ ΡΠ°Π·ΠΎΠ±ΡΠ°ΡΡΡΡ Π½Π°ΡΠΈΠ½Π°ΡΡΠΈΠΉ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊ. ΠΡΠ΅ΠΈΠΌΡΡΠ΅ΡΡΠ²ΠΎ ΠΆΠ΅ ΠΊΠΎΠ΄Π° ΠΏΠ΅ΡΠ΅Π΄ BPMS Π² ΡΠΎΠΌ, ΡΡΠΎ Π½Π° Π½Π΅ΠΌ ΠΏΡΠΎΡΠ΅ ΠΈ ΠΏΠΎΠ½ΡΡΠ½Π΅Π΅ Π½Π°ΠΏΠΈΡΠ°ΡΡ ΡΠ°Π·Π²Π΅ΡΠ²Π»Π΅Π½Π½ΡΡ Π»ΠΎΠ³ΠΈΠΊΡ (Π²ΠΎ ΠΈΠ·Π±Π΅ΠΆΠ°Π½ΠΈΠ΅ Ρ ΠΎΠ»ΠΈΠ²Π°ΡΠ° ΠΏΠΎ BPMS β ΡΡΠΎ Π½Π°ΡΠ΅ ΡΡΠ±ΡΠ΅ΠΊΡΠΈΠ²Π½ΠΎΠ΅ ΠΌΠ½Π΅Π½ΠΈΠ΅).
ΠΠΎΠ΄, Π²ΡΡΠΈΡΠ»ΡΡΡΠΈΠΉ Π·Π½Π°ΡΠ΅Π½ΠΈΠ΅ ΠΏΠΎΠ»Ρ, Π½Π΅ ΠΌΠΎΠΆΠ΅Ρ Π²ΡΠΏΠΎΠ»Π½ΠΈΡΡ Π΄Π΅ΠΉΡΡΠ²ΠΈΠ΅ ΠΈΠ»ΠΈ ΠΈΠ·ΠΌΠ΅Π½ΠΈΡΡ ΡΠΎΡΠΌΠ°ΡΠΈΡΠΎΠ²Π°Π½ΠΈΠ΅ β ΠΎΠ½ Π·Π°ΠΌΠΊΠ½ΡΡ ΡΠ°ΠΌ Π² ΡΠ΅Π±Π΅. ΠΡΠ»ΠΈ Π² Π½Π΅ΠΌ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½Ρ ΠΊΠ°ΠΊΠΈΠ΅-Π»ΠΈΠ±ΠΎ ΠΏΠ΅ΡΠ΅ΠΌΠ΅Π½Π½ΡΠ΅, ΡΠΎ ΠΎΠ½ΠΈ ΡΡΡΠ΅ΡΡΠ²ΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ Π² ΠΌΠΎΠΌΠ΅Π½Ρ Π²ΡΠΏΠΎΠ»Π½Π΅Π½ΠΈΡ ΡΡΠΎΠ³ΠΎ ΠΊΠΎΠ΄Π° Π² ΠΊΠΎΠ½ΠΊΡΠ΅ΡΠ½ΠΎΠΌ ΠΏΠΎΠ»Π΅ ΠΈ Π½ΠΈΠΊΠ°ΠΊ Π½Π΅ ΠΏΠ΅ΡΠ΅ΡΠ΅ΠΊΠ°ΡΡΡΡ Ρ Π΄ΡΡΠ³ΠΈΠΌΠΈ ΠΏΠΎΠ»ΡΠΌΠΈ. ΠΠΌΠ΅ΡΡ Π΄Π΅ΠΊΠ»Π°ΡΠ°ΡΠΈΠ²Π½ΡΡ Π»ΠΎΠ³ΠΈΠΊΡ:
ΠΡΠΎ Π½Π΅ ΡΠΈΠ½ΡΠ°ΠΊΡΠΈΡ, ΠΏΡΠΎ ΡΠΈΠ½ΡΠ°ΠΊΡΠΈΡ ΡΡΡΡ Π΄Π°Π»ΡΡΠ΅ π
ΠΠΎΠ΄ Π΄Π΅ΠΉΡΡΠ²ΠΈΡ Π²ΡΠΏΠΎΠ»Π½ΡΠ΅ΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ ΠΏΡΠΈ ΡΡΠ°Π±Π°ΡΡΠ²Π°Π½ΠΈΠΈ ΡΡΠΈΠ³Π³Π΅ΡΠΎΠ²: ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠ΅ Π·Π½Π°ΡΠ΅Π½ΠΈΡ Π² ΠΏΠΎΠ»Π΅, Π΄ΠΎΠ±Π°Π²Π»Π΅Π½ΠΈΠ΅ ΠΈΠ»ΠΈ ΡΠ΄Π°Π»Π΅Π½ΠΈΠ΅ ΡΡΠΎΠΊΠΈ. ΠΠ»Ρ ΠΊΠ½ΠΎΠΏΠΎΠΊ ΡΡΠΈΠ³Π³Π΅Ρ ΠΎΠ΄ΠΈΠ½ β Π½Π°ΠΆΠ°ΡΠΈΠ΅ ΠΊΠ½ΠΎΠΏΠΊΠΈ. ΠΠ½ΠΈ ΡΠΎΠΆΠ΅ Π·Π°ΠΌΠΊΠ½ΡΡΡ Π² ΡΠ΅Π±Π΅ ΠΈ Π½ΠΈΠΊΠ°ΠΊ Π½Π΅ ΠΏΠ΅ΡΠ΅ΡΠ΅ΠΊΠ°ΡΡΡΡ Ρ Π΄ΡΡΠ³ΠΈΠΌΠΈ ΠΊΠΎΠ΄Π°ΠΌΠΈ. ΠΠΎΠΆΠ½ΠΎ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΡ ΠΎΠ΄ΠΈΠ½Π°ΠΊΠΎΠ²ΡΠ΅ ΠΏΠ΅ΡΠ΅ΠΌΠ΅Π½Π½ΡΠ΅ Π΄Π»Ρ ΠΊΠΎΠ΄Π° Π·Π½Π°ΡΠ΅Π½ΠΈΠΉ ΠΈ ΠΊΠΎΠ΄Π° Π΄Π΅ΠΉΡΡΠ²ΠΈΠΉ Π² ΠΎΠ΄Π½ΠΎΠΌ ΠΏΠΎΠ»Π΅. ΠΠΎΠ΄Ρ Π΄Π΅ΠΉΡΡΠ²ΠΈΠΉ ΡΠ°Π±ΠΎΡΠ°ΡΡ Π² ΠΏΠΎΡ ΠΎΠΆΠ΅ΠΉ Π»ΠΎΠ³ΠΈΠΊΠ΅:
ΠΠΎΠ΄ ΡΠΎΡΠΌΠ°ΡΠΈΡΠΎΠ²Π°Π½ΠΈΡ ΠΌΠΎΠΆΠ΅Ρ ΠΏΠΎΠ²Π»ΠΈΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ Π½Π° Π²Π½Π΅ΡΠ½ΠΈΠΉ Π²ΠΈΠ΄ ΡΠ²ΠΎΠ΅Π³ΠΎ ΠΏΠΎΠ»Ρ. Π‘ Π½ΠΈΠΌ Π²ΡΠ΅ ΠΏΡΠΎΡΡΠΎ β ΠΎΠ½ Π²ΡΠΏΠΎΠ»Π½ΡΠ΅ΡΡΡ, Π΅ΡΠ»ΠΈ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ ΡΠΌΠΎΡΡΠΈΡ Π½Π° ΡΠ°Π±Π»ΠΈΡΡ, ΠΏΡΠΈ Π»ΡΠ±ΠΎΠΌ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΈ Π² ΡΡΠΎΠΉ ΡΠ°Π±Π»ΠΈΡΠ΅:
Π§ΡΠΎΠ±Ρ ΡΡΠΎ ΡΠ°Π±ΠΎΡΠ°Π»ΠΎ, Π΄ΠΎΠ»ΠΆΠ΅Π½ Π±ΡΡΡ ΠΈΠ·Π²Π΅ΡΡΠ΅Π½ ΠΏΠΎΡΡΠ΄ΠΎΠΊ Π²ΡΠΏΠΎΠ»Π½Π΅Π½ΠΈΡ β ΠΎΠ½ Π΅ΡΡΡ. Π£ ΠΊΠ°ΠΆΠ΄ΠΎΠ³ΠΎ ΠΏΠΎΠ»Ρ Π² ΡΠ°Π±Π»ΠΈΡΠ΅ Π΅ΡΡΡ ΠΏΠΎΡΡΠ΄ΠΊΠΎΠ²ΡΠΉ Π½ΠΎΠΌΠ΅Ρ sort. Π‘Π½Π°ΡΠ°Π»Π° ΡΡΠΈΡΠ°ΡΡΡΡ Π·Π½Π°ΡΠ΅Π½ΠΈΡ ΠΏΠΎΠ»Π΅ΠΉ Π² ΠΏΠΎΡΡΠ΄ΠΊΠ΅ sort, ΠΏΠΎΡΠΎΠΌ Π΄Π΅ΠΉΡΡΠ²ΠΈΡ Π² ΡΠ°ΠΊΠΎΠΌ ΠΆΠ΅ ΠΏΠΎΡΡΠ΄ΠΊΠ΅ ΠΈ Π·Π°ΡΠ΅ΠΌ ΡΠΎΡΠΌΠ°ΡΠΈΡΠΎΠ²Π°Π½ΠΈΠ΅. Π ΠΈΠ½ΡΠ΅ΡΡΠ΅ΠΉΡΠ΅ ΠΏΠΎΠ»Ρ ΠΏΠΎΠΊΠ°Π·ΡΠ²Π°ΡΡΡΡ Π² ΡΡΠΎΠΌ ΠΆΠ΅ ΠΏΠΎΡΡΠ΄ΠΊΠ΅. ΠΠ°, Π΅ΡΡΡ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΡ ΠΏΠΎΠΊΠ°Π·Π°ΡΡ ΠΏΠΎΠ»Π΅ Π½Π΅ Π² ΡΠΎΠΌ ΠΌΠ΅ΡΡΠ΅, Π² ΠΊΠΎΡΠΎΡΠΎΠΌ ΠΎΠ½ΠΎ ΡΠ°ΡΡΡΠΈΡΡΠ²Π°Π΅ΡΡΡ, Π½ΠΎ ΠΎΠ± ΡΡΠΎΠΌ ΡΠ΅ΠΉΡΠ°Ρ Π½Π΅ Π±ΡΠ΄Π΅ΠΌ.
Π’Π°Π±Π»ΠΈΡΡ ΠΆΠ΅ ΠΌΠΎΠ³ΡΡ Π±ΡΡΡ Π½Π° ΠΌΠΈΠ»Π»ΠΈΠΎΠ½Ρ ΡΡΡΠΎΠΊ β ΠΎΠ½ΠΈ ΠΆΠ΅ Π½Π΅ Π±ΡΠ΄ΡΡ ΡΠ΅Π»ΠΈΠΊΠΎΠΌ ΠΏΠ΅ΡΠ΅ΡΡΠΈΡΡΠ²Π°ΡΡΡΡ ΠΏΡΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΈ? ΠΠ΅ Π±ΡΠ΄ΡΡ. Π Totum Π΅ΡΡΡ ΠΏΠΎΠ½ΡΡΠΈΠ΅ Β«Π΅Π΄ΠΈΠ½ΠΈΡΠ° ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠ°Β». ΠΠ½Π° ΠΌΠΎΠΆΠ΅Ρ Π±ΡΡΡ Β«ΡΠ°Π±Π»ΠΈΡΠ° ΡΠ΅Π»ΠΈΠΊΠΎΠΌΒ» ΠΈΠ»ΠΈ Β«ΡΡΡΠΎΠΊΠ° ΡΠ΅Π»ΠΈΠΊΠΎΠΌΒ». Π Π°Π·Π½ΡΠ΅ ΡΠΈΠΏΡ ΡΠ°Π±Π»ΠΈΡ ΠΈΠΌΠ΅ΡΡ ΡΠ°Π·Π½ΡΠ΅ Π΅Π΄ΠΈΠ½ΠΈΡΡ ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠ°. Π’Π΅ ΡΠΈΠΏΡ, Ρ ΠΊΠΎΡΠΎΡΡΡ Π΅Π΄ΠΈΠ½ΠΈΡΠ° ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠ° Β«ΡΡΡΠΎΠΊΠ° ΡΠ΅Π»ΠΈΠΊΠΎΠΌΒ», ΠΏΡΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΈ ΠΏΠ΅ΡΠ΅ΡΡΠΈΡΡΠ²Π°ΡΡ ΡΠΎΠ»ΡΠΊΠΎ ΡΠ΅ ΡΡΡΠΎΠΊΠΈ, Π² ΠΊΠΎΡΠΎΡΡΡ ΠΏΡΠΎΠΈΠ·ΠΎΡΠ»ΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΡ. ΠΠ΅ΠΉΡΡΠ²ΠΈΡ Π²ΡΠΏΠΎΠ»Π½ΡΡΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ ΠΏΡΠΈ ΡΡΠ°Π±Π°ΡΡΠ²Π°Π½ΠΈΠΈ ΡΡΠΈΠ³Π³Π΅ΡΠ°. Π€ΠΎΡΠΌΠ°ΡΠΈΡΠΎΠ²Π°Π½ΠΈΠ΅ ΡΡΠΈΡΠ°Π΅ΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ Π½Π° ΡΠ΅ ΠΏΠΎΠ»Ρ, ΠΊΠΎΡΠΎΡΡΠ΅ Π²ΠΈΠ΄Π½Ρ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ.
ΠΡΠ»ΠΈ Π² ΡΠ΅Π·ΡΠ»ΡΡΠ°ΡΠ΅ ΡΠ°ΡΡΠ΅ΡΠ° ΠΈΠ»ΠΈ Π΄Π΅ΠΉΡΡΠ²ΠΈΡ Π² ΡΠ°Π±Π»ΠΈΡΠ΅ ΡΡΠΎ-ΡΠΎ ΠΈΠ·ΠΌΠ΅Π½ΠΈΠ»ΠΎΡΡ β ΡΠΎ ΠΏΡΠΈ Π·Π°ΠΏΠΈΡΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΉ Ρ Π½Π΅Π΅ ΠΈΠ·ΠΌΠ΅Π½ΡΠ΅ΡΡΡ Β«ΡΡΠ°Π½Π·Π°ΠΊΡΠΈΠΎΠ½Π½ΡΠΉ Π½ΠΎΠΌΠ΅ΡΒ». ΠΡΠΈ Π½Π°ΡΠ°Π»Π΅ ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠ° ΡΡΠΎΡ Π½ΠΎΠΌΠ΅Ρ Π·Π°ΠΏΠΎΠΌΠΈΠ½Π°Π΅ΡΡΡ ΠΈ ΡΡΠ°Π²Π½ΠΈΠ²Π°Π΅ΡΡΡ Ρ Π½ΠΎΠΌΠ΅ΡΠΎΠΌ ΡΡΠΎΠΉ ΠΆΠ΅ ΡΠ°Π±Π»ΠΈΡΡ ΠΏΠΎ ΠΎΠΊΠΎΠ½ΡΠ°Π½ΠΈΠΈ ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠ° ΠΈ ΠΏΠ΅ΡΠ΅Π΄ Π·Π°ΠΏΠΈΡΡΡ. ΠΡΠ»ΠΈ Π½ΠΎΠΌΠ΅ΡΠ° Π½Π΅ ΡΠΎΠ²ΠΏΠ°Π»ΠΈ, ΡΠΎ ΡΡΠΎ Π·Π½Π°ΡΠΈΡ, ΡΡΠΎ Π·Π° Π²ΡΠ΅ΠΌΡ ΠΎΠΏΠ΅ΡΠ°ΡΠΈΠΈ ΡΠ°Π±Π»ΠΈΡΠ° Π±ΡΠ»Π° ΠΈΠ·ΠΌΠ΅Π½Π΅Π½Π° Π΄ΡΡΠ³ΠΈΠΌ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΌ. Π’ΠΎΠ³Π΄Π° ΡΠ°ΡΡΠ΅Ρ ΠΌΠΎΠΆΠ½ΠΎ ΠΎΡΠΌΠ΅Π½ΠΈΡΡ, ΠΏΡΠΎΠ΄ΠΎΠ»ΠΆΠΈΡΡ ΠΈΠ»ΠΈ Π·Π°ΠΏΡΡΡΠΈΡΡ Π΅Π³ΠΎ Π΅ΡΠ΅ ΡΠ°Π· Π²Π·ΡΠ² Π½ΠΎΠ²ΡΠ΅ ΠΈΡΡ ΠΎΠ΄Π½ΡΠ΅ Π΄Π°Π½Π½ΡΠ΅. ΠΡΠΎ Π½Π°ΡΡΡΠ°ΠΈΠ²Π°Π΅ΡΡΡ Π΄Π»Ρ ΠΊΠ°ΠΆΠ΄ΠΎΠΉ ΡΠ°Π±Π»ΠΈΡΡ ΠΈ ΠΏΠΎΠ·Π²ΠΎΠ»ΡΠ΅Ρ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΡ Π² Π΄Π²Π° ΠΊΠ»ΠΈΠΊΠ° ΡΠΏΡΠ°Π²Π»ΡΡΡ ΡΡΠ΅Π±ΡΠ΅ΠΌΡΠΌ ΡΡΠΎΠ²Π½Π΅ΠΌ ΡΠΎΠ³Π»Π°ΡΠΎΠ²Π°Π½Π½ΠΎΡΡΠΈ Π΄Π°Π½Π½ΡΡ ΠΈ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠΈΠ²Π°Π΅Ρ ΠΌΠ½ΠΎΠ³ΠΎΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΡΡΠΊΠΈΠΉ ΡΠ΅ΠΆΠΈΠΌ. ΠΠ»Ρ ΡΠ°Π±Π»ΠΈΡ, Π² ΠΊΠΎΡΠΎΡΡΠ΅ ΠΎΡΡΡΠ΅ΡΡΠ²Π»ΡΠ΅ΡΡΡ Π½Π΅ΠΏΠ΅ΡΠ΅ΡΠ΅ΠΊΠ°ΡΡΠ°ΡΡΡ Π·Π°ΠΏΠΈΡΡ, β ΡΡΡ ΠΏΡΠΎΠ²Π΅ΡΠΊΡ ΠΌΠΎΠΆΠ½ΠΎ ΠΎΡΠΊΠ»ΡΡΠΈΡΡ. ΠΡΠ΅ ΠΎΠ΄Π½ΠΈΠΌ ΠΏΡΠ΅ΠΈΠΌΡΡΠ΅ΡΡΠ²ΠΎΠΌ ΡΡΠΎΠΉ ΠΌΠΎΠ΄Π΅Π»ΠΈ ΡΠ²Π»ΡΠ΅ΡΡΡ ΡΠΎ, ΡΡΠΎ Π²ΡΡ ΡΠ΅ΠΏΠΎΡΠΊΠ° Π΄Π΅ΠΉΡΡΠ²ΠΈΠΉ ΠΈ ΠΏΠ΅ΡΠ΅ΡΡΠ΅ΡΠΎΠ², Π·Π°Π΄Π΅ΠΉΡΡΠ²ΡΡΡΠ°Ρ Π½Π΅ΡΠΊΠΎΠ»ΡΠΊΠΎ ΡΠ°Π±Π»ΠΈΡ Π±ΡΠ΄Π΅Ρ ΠΎΡΠΌΠ΅Π½Π΅Π½Π° ΠΏΡΠΈ Π½Π°Π»ΠΈΡΠΈΠΈ ΠΎΡΠΈΠ±ΠΊΠΈ ΠΈΠ»ΠΈ ΠΏΠΎ ΡΡΠ°Π±Π°ΡΡΠ²Π°Π½ΠΈΡ ΡΠΏΠ΅ΡΠΈΠ°Π»ΡΠ½ΠΎ Π·Π°Π»ΠΎΠΆΠ΅Π½Π½ΠΎΠΉ ΠΎΡΠΌΠ΅Π½Ρ Π±Π΅Π· Π·Π°ΠΏΠΈΡΠΈ ΠΊΠ°ΠΊΠΈΡ -Π»ΠΈΠ±ΠΎ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΉ Π² Π±Π°Π·Ρ. ΠΡΠΊΡΡΡΠ°Ρ Ρ Π½Π΅ΡΠΊΠΎΠ»ΡΠΊΠΈΡ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΉ ΡΠ°Π±Π»ΠΈΡΠ° ΡΠ°ΠΌΠ° Π½Π΅ ΠΎΠ±Π½ΠΎΠ²Π»ΡΠ΅ΡΡΡ, Π½ΠΎ ΠΎΠ½ΠΈ Π²ΠΈΠ΄ΡΡ ΠΏΡΠ΅Π΄ΡΠΏΡΠ΅ΠΆΠ΄Π΅Π½ΠΈΠ΅, ΡΡΠΎ Π΄ΡΡΠ³ΠΎΠΉ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ Π²Π½Π΅Ρ Π² Π½Π΅Π΅ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠ΅ ΠΊΠΎΡΠΎΡΠΎΠ΅ ΡΠ΅ΠΊΡΡΠΈΠΉ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ Π΅ΡΠ΅ Π½Π΅ Π²ΠΈΠ΄ΠΈΡ. ΠΠ³ΠΎ ΡΠΎΠΆΠ΅ ΠΌΠΎΠΆΠ½ΠΎ ΠΎΡΠΊΠ»ΡΡΠΈΡΡ.
Totum-code
Totum Π½Π°ΠΏΠΈΡΠ°Π½ Π½Π° PHP, Π½ΠΎ Π²Π½ΡΡΡΠΈ ΠΏΡΠΎΠ³ΡΠ°ΠΌΠΌΠΈΡΡΠ΅ΡΡΡ ΡΠΎΠ±ΡΡΠ²Π΅Π½Π½ΡΠΌ ΡΠ·ΡΠΊΠΎΠΌ β Totum-ΠΊΠΎΠ΄ΠΎΠΌ. ΠΠ½ ΠΏΡΠΈΠ·Π²Π°Π½ ΡΠΏΡΠΎΡΡΠΈΡΡ Π·Π°Π΄Π°ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΠΈ Π΄Π»Ρ Π½ΠΎΠ²ΠΈΡΠΊΠΎΠ². Π£ΠΏΡΠΎΡΠ°Π»ΠΈ ΠΏΠΎ-ΠΌΠ°ΠΊΡΠΈΠΌΡΠΌΡ ΠΈ Π·Π°ΡΠ°ΡΠΈΠ²Π°Π»ΠΈ ΠΏΠΎΠ΄ ΡΠ°Π±Π»ΠΈΡΡ ΠΈ ΠΏΠΎΠ»Ρ, ΠΊΠΎΡΠΎΡΡΠ΅ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊ Π²ΠΈΠ΄ΠΈΡ Π²Π½ΡΡΡΠΈ Totum. ΠΡΠ·ΠΎΠ² ΠΈ Π·Π°ΠΏΠΈΡΡ Π΄Π°Π½Π½ΡΡ ΡΠΎΠΆΠ΅ ΠΎΡΡΡΠ΅ΡΡΠ²Π»ΡΠ΅ΡΡΡ Π² Totum-ΠΊΠΎΠ΄Π΅, SQL Π·Π½Π°ΡΡ Π½Π΅ Π½ΡΠΆΠ½ΠΎ.
ΠΠ°Π·ΠΈΡ Π²ΡΠ³Π»ΡΠ΄ΠΈΡ ΡΠ°ΠΊ:
ΠΡΡΡ Π΅ΡΠ΅ Π½Π΅ΠΌΠ½ΠΎΠ³ΠΎ ΠΌΠ΅Π»ΠΎΡΠ΅ΠΉ, Π½ΠΎ ΠΎΠ½ΠΈ ΡΠΆΠ΅ Π²ΡΠΎΡΠΎΡΡΠ΅ΠΏΠ΅Π½Π½ΡΠ΅. ΠΡΠ΅ ΠΎΡΡΠ°Π»ΡΠ½ΠΎΠ΅ Π²ΡΠΏΠΎΠ»Π½ΡΠ΅ΡΡΡ ΡΡΠ½ΠΊΡΠΈΡΠΌΠΈ. ΠΠ°ΠΏΡΠΈΠΌΠ΅Ρ:
ΠΠΎΠ³Π΄Π° Π²Ρ Π΄ΡΠΌΠ°Π΅ΡΠ΅ ΠΎΠ± ΠΎΡΠΊΡΡΡΠΎΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΠΎΠΌ ΠΊΠΎΠ΄Π΅, Π²Ρ Π΄ΡΠΌΠ°Π΅ΡΠ΅ ΠΎ Π±Π΅Π·ΠΎΠΏΠ°ΡΠ½ΠΎΡΡΠΈ, ΡΠ²ΠΎΠ±ΠΎΠ΄Π΅ Π΄Π»Ρ ΠΈΠ½Π½ΠΎΠ²Π°ΡΠΈΠΉ, Π΄ΠΎΡΡΡΠΏΠ½ΠΎΡΡΠΈ ΠΈ Ρ ΠΎΡΠΎΡΠ΅ΠΉ ΡΠΊΠΎΡΠΈΡΡΠ΅ΠΌΠ΅ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΠΈ ΡΠ°ΡΡΠΈΡΠ΅Π½ΠΈΠΉ. Vtiger CRM, CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ, ΠΏΡΠ΅Π΄Π»Π°Π³Π°Π΅Ρ ΠΈΠΌΠ΅Π½Π½ΠΎ ΡΡΠΈ ΠΏΡΠ΅ΠΈΠΌΡΡΠ΅ΡΡΠ²Π°.
Π§ΡΠΎ ΡΠ°ΠΊΠΎΠ΅ ΠΎΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄?
ΠΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ Π² ΠΏΠ΅ΡΠ²ΡΡ ΠΎΡΠ΅ΡΠ΅Π΄Ρ ΠΎΠ·Π½Π°ΡΠ°Π΅Ρ, ΡΡΠΎ Π΄ΠΎΡΡΡΠΏΠ΅Π½ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ ΠΏΡΠΎΠ³ΡΠ°ΠΌΠΌΠ½ΠΎΠ³ΠΎ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠ΅Π½ΠΈΡ, ΡΡΠΎ ΠΏΠΎΠ·Π²ΠΎΠ»ΡΠ΅Ρ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΡΠΌ Π²Π½ΠΎΡΠΈΡΡ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΡ Π² ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ Π΄Π»Ρ ΠΌΠΎΠ΄ΠΈΡΠΈΠΊΠ°ΡΠΈΠΈ ΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½ΠΎΡΡΠΈ. ΠΠ½ΠΎΠ³ΠΈΠ΅ ΡΠ°Π·Π»ΠΈΡΠ½ΡΠ΅ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΈ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ ΠΎΡΠ»ΠΈΡΠ°ΡΡΡΡ ΠΎΠ³ΡΠ°Π½ΠΈΡΠ΅Π½ΠΈΡΠΌΠΈ, Π½Π°Π»Π°Π³Π°Π΅ΠΌΡΠΌΠΈ Π½Π° ΡΠ°ΡΠΏΡΠΎΡΡΡΠ°Π½Π΅Π½ΠΈΠ΅ ΠΏΡΠΎΠΈΠ·Π²ΠΎΠ΄Π½ΡΡ ΡΠ΅ΡΠ²ΠΈΡΠΎΠ² ΠΈ ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠΉ, ΠΊΠΎΡΠΎΡΡΠ΅ ΠΎΠ½ΠΈ ΡΠΎΠ·Π΄Π°ΡΡ.
ΠΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ Π½Π΅ Π±Π΅ΡΠΏΠ»Π°ΡΠ΅Π½!
Π§Π°ΡΡΠΎ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΠΈ ΠΏΡΠΈΠ½ΠΈΠΌΠ°ΡΡ ΠΎΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ Π·Π° Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΡΠΉ (ΠΎΡΡΡΡΡΡΠ²ΠΈΠ΅ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΎΠ½Π½ΡΡ ΡΠ±ΠΎΡΠΎΠ²). ΠΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ Π΄Π°Π΅Ρ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΡ ΠΈΠ·ΠΌΠ΅Π½ΡΡΡ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄, Π½ΠΎ Π·Π°ΡΡΠ°ΡΡ Π½Π° ΡΠ°Π·ΠΌΠ΅ΡΠ΅Π½ΠΈΠ΅, ΠΎΠ±ΡΠ»ΡΠΆΠΈΠ²Π°Π½ΠΈΠ΅, ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ ΠΈ ΠΎΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΈΠ΅ ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΡ ΡΠ²Π΅Π»ΠΈΡΠΈΠ²Π°ΡΡ ΠΎΠ±ΡΡΡ ΡΡΠΎΠΈΠΌΠΎΡΡΡ, ΠΏΡΠ΅Π²ΡΡΠ°Ρ Π·Π°ΡΡΠ°ΡΡ Π½Π° ΠΎΠ±Π»Π°ΡΠ½ΡΡ CRM.
ΠΡΠ»ΠΈ Π²Ρ Ρ ΠΎΡΠΈΡΠ΅ Π½Π°ΡΠ°ΡΡ Ρ Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΠΎΠ³ΠΎ ΡΠ΅ΡΠ΅Π½ΠΈΡ CRM, ΠΏΠΎΠΏΡΠΎΠ±ΡΠΉΡΠ΅ Π½Π°Ρ ΠΌΠ½ΠΎΠ³ΠΎΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½ΡΠΉ Vtiger One Pilot edition. ΠΡΠΎ Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΠΎ Π½Π°Π²ΡΠ΅Π³Π΄Π°, ΠΈ Π²Π°ΠΌ Π½Π΅ Π½ΡΠΆΠ½ΠΎ ΠΏΡΠ΅Π΄ΠΎΡΡΠ°Π²Π»ΡΡΡ ΠΊΡΠ΅Π΄ΠΈΡΠ½ΡΡ ΠΊΠ°ΡΡΡ.
ΠΡΠΈΠΌΠ΅ΡΡ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½ΠΈΡ CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ
ΠΡΠ»ΠΈ Π²Ρ Ρ ΠΎΡΠΈΡΠ΅ Π²Π½Π΅ΡΡΠΈ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΡ Π² ΠΎΡΠ½ΠΎΠ²Π½ΠΎΠΉ ΠΏΡΠΎΠ΄ΡΠΊΡ ΠΈ ΡΠΎΠ·Π΄Π°ΡΡ Π½ΠΎΠ²ΡΠΉ ΠΏΡΠΎΠ΄ΡΠΊΡ, ΠΊΠΎΡΠΎΡΡΠΉ Ρ ΠΎΡΠΈΡΠ΅ ΡΠ°ΡΠΏΡΠΎΡΡΡΠ°Π½ΡΡΡ, ΠΏΠΎΠ΄ΡΠΌΠ°ΠΉΡΠ΅ ΠΎ CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ.
ΠΠ°ΠΏΡΠΈΠΌΠ΅Ρ, Π΅ΡΠ»ΠΈ Π²Ρ Ρ ΠΎΡΠΈΡΠ΅ ΡΠΎΠ·Π΄Π°ΡΡ Π²Π΅ΡΡΠΈΠΊΠ°Π»ΡΠ½ΠΎΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ CRM, ΠΊΠΎΡΠΎΡΠΎΠ΅ Ρ ΠΎΡΠΈΡΠ΅ ΡΠ°Π·ΡΠ°Π±Π°ΡΡΠ²Π°ΡΡ ΠΈ ΡΠ°ΡΠΏΡΠΎΡΡΡΠ°Π½ΡΡΡ, ΡΠΎΠ³Π΄Π° ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ Π±ΡΠ΄Π΅Ρ ΠΏΡΠΈΠ²Π»Π΅ΠΊΠ°ΡΠ΅Π»ΡΠ½ΡΠΌ Π²ΡΠ±ΠΎΡΠΎΠΌ Π΄Π»Ρ ΡΠ°Π·Π²ΠΈΡΠΈΡ.
ΠΠ»ΡΡΠ΅Π²ΡΠ΅ ΠΎΡΠΎΠ±Π΅Π½Π½ΠΎΡΡΠΈ Vtiger CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ
ΠΠΎΠ½ΡΠ°ΠΊΡΡ Π ΡΠΊΠΎΠ²ΠΎΠ΄ΡΡΠ²ΠΎ
Π¦Π΅Π½ΡΡΠ°Π»ΠΈΠ·ΡΠΉΡΠ΅ ΡΠ²ΠΎΠΈ ΠΊΠΎΠ½ΡΠ°ΠΊΡΡ, ΠΏΡΠΎΡΠΌΠ°ΡΡΠΈΠ²Π°ΠΉΡΠ΅ Π²ΡΠ΅ ΡΠΎΡΠΊΠΈ ΡΠΎΠΏΡΠΈΠΊΠΎΡΠ½ΠΎΠ²Π΅Π½ΠΈΡ ΠΈ ΠΏΠΎΠ»ΡΡΠ°ΠΉΡΠ΅ Π΄ΠΎΡΡΡΠΏ ΠΈΠ· Π»ΡΠ±ΠΎΠ³ΠΎ ΠΌΠ΅ΡΡΠ°.
Π£ΠΏΡΠ°Π²Π»Π΅Π½ΠΈΠ΅ ΡΡΡΠ±ΠΎΠΏΡΠΎΠ²ΠΎΠ΄ΠΎΠΌ
ΠΡΠΎΡΠΌΠ°ΡΡΠΈΠ²Π°ΠΉΡΠ΅ ΡΠ²ΠΎΠΈ Π°ΠΊΡΠΈΠ²Π½ΡΠ΅ ΡΠ΄Π΅Π»ΠΊΠΈ Π½Π° ΡΠ°Π·Π½ΡΡ ΡΡΠ°ΠΏΠ°Ρ ΠΈ Π½Π°ΡΡΡΠ°ΠΈΠ²Π°ΠΉΡΠ΅ Π½Π°ΠΏΠΎΠΌΠΈΠ½Π°Π½ΠΈΡ.
ΠΠΎΠΌΠΎΡΡ Π£ΠΏΡΠ°Π²Π»Π΅Π½ΠΈΠ΅ ΡΠ΅Π³ΠΈΡΡΡΠ°ΡΠΈΠΈ ΠΈ ΠΎΠ±ΡΠ»ΡΠΆΠΈΠ²Π°Π½ΠΈΡ Π³ΠΎΡΡΠ΅ΠΉ
ΠΡΠ΅ΠΎΠ±ΡΠ°Π·ΡΠΉΡΠ΅ ΡΠ»Π΅ΠΊΡΡΠΎΠ½Π½ΡΠ΅ ΠΏΠΈΡΡΠΌΠ° Π² Π±ΠΈΠ»Π΅ΡΡ Π°Π²ΡΠΎΠΌΠ°ΡΠΈΡΠ΅ΡΠΊΠΈ ΠΈ Π΄ΠΎΠ±Π°Π²ΡΡΠ΅ ΡΡΡΠ»ΠΊΡ Π½Π° ΡΠΎΠΎΡΠ²Π΅ΡΡΡΠ²ΡΡΡΠΈΠΉ ΠΊΠΎΠ½ΡΠ°ΠΊΡ.
Π£ΠΏΡΠ°Π²Π»Π΅Π½ΠΈΠ΅ Π·Π°ΠΏΠ°ΡΠ°ΠΌΠΈ
ΠΠ°ΡΡΡΠΎΠΉΡΠ΅ ΡΠ²ΠΎΠΈ ΠΏΡΠΎΠ΄ΡΠΊΡΡ, ΡΡΠ»ΡΠ³ΠΈ ΠΈ ΠΏΠΎΠ΄Π³ΠΎΡΠΎΠ²ΡΡΠ΅ ΠΊΠ½ΠΈΠ³ΠΈ ΡΠ΅Π½ Π΄Π»Ρ ΡΠ°Π·Π½ΡΡ ΡΡΠ½ΠΊΠΎΠ². ΠΠ°ΡΡΡΠΎΠΉΡΠ΅ Π½Π°Π»ΠΎΠ³ΠΈ.
Reporting
Π‘ΠΎΠ·Π΄Π°Π²Π°ΠΉΡΠ΅ ΡΠ²ΠΎΠ΄Π½ΡΠ΅ ΡΠ°Π±Π»ΠΈΡΡ ΠΈ Π΄ΠΈΠ°Π³ΡΠ°ΠΌΠΌΡ Ρ ΠΏΠΎΠΌΠΎΡΡΡ ΠΈΠ½ΡΠ΅ΡΡΠ΅ΠΉΡΠ° Β«Π½Π°Π²Π΅Π΄ΠΈ ΠΈ ΡΠ΅Π»ΠΊΠ½ΠΈΒ».
ΠΠ½ΠΎΠ³ΠΎΠΊΠ°Π½Π°Π»ΡΠ½Π°Ρ ΡΠ²ΡΠ·Ρ
Vtiger CRM ΠΏΠΎΡΡΠ°Π²Π»ΡΠ΅ΡΡΡ Ρ Π³ΠΎΡΠΎΠ²ΠΎΠΉ ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΠ΅ΠΉ Ρ ΠΊΠ°Π½Π°Π»Π°ΠΌΠΈ ΡΠ΅Π»Π΅ΡΠΎΠ½Π°, ΡΠ»Π΅ΠΊΡΡΠΎΠ½Π½ΠΎΠΉ ΠΏΠΎΡΡΡ ΠΈ SMS. Π‘ΠΎ ΠΌΠ½ΠΎΠ³ΠΈΠΌΠΈ Π΄ΡΡΠ³ΠΈΠΌΠΈ ΡΡΠΎΡΠΎΠ½Π½ΠΈΠΌΠΈ ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΡΠΌΠΈ, Π΄ΠΎΡΡΡΠΏΠ½ΡΠΌΠΈ ΡΠ΅ΡΠ΅Π· ΡΡΠ½ΠΊΠ°, ΠΎΠ½ ΠΏΡΠ΅Π΄Π»Π°Π³Π°Π΅Ρ Π²Π°ΡΠΈΠΌ ΠΊΠΎΠΌΠ°Π½Π΄Π°ΠΌ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΡ ΠΎΠ±ΡΠ΅Π΄ΠΈΠ½ΠΈΡΡ Π±Π΅ΡΠ΅Π΄Ρ Π² ΠΎΠ΄Π½Ρ ΡΠΈΡΡΠ΅ΠΌΡ.
ΠΠΎΡΠ΅ΠΌΡ Vtiger Opensource?
ΠΡΠΈΡΠΎΠ΅Π΄ΠΈΠ½ΡΠΉΡΠ΅ΡΡ ΠΊ 3M + ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΡΠΌ
ΠΡΡΠ³ΠΈΠ΅ ΡΠ΅ΡΡΡΡΡ Π΄Π»Ρ Π½Π°ΡΠ°Π»Π° ΡΠ°Π±ΠΎΡΡ
Π‘ΠΊΠ°ΡΠ°ΡΡ Vtiger 7
ΠΠ°Π³ΡΡΠ·ΠΈΡΠ΅ ΠΏΠΎΡΠ»Π΅Π΄Π½ΡΡ Π²Π΅ΡΡΠΈΡ Vtiger CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ
ΠΠΎΠ΄ΡΠΎΠ±Π½Π΅Π΅ ΠΎ Vtiger 7 CRM
Π Vtiger 7 Π²Ρ Π·Π°ΠΌΠ΅ΡΠΈΡΠ΅ ΠΌΠ½ΠΎΠ³ΠΎΠ΅, ΡΡΠΎ Π·Π½Π°ΠΊΠΎΠΌΠΎ Ρ ΠΎΠΏΡΡΠΎΠΌ ΡΠ°Π±ΠΎΡΡ Ρ CRM
ΠΡΠΊΡΡΡΡΠΉ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ ΠΏΡΠΎΡΠΈΠ² ΠΎΠ±Π»Π°ΠΊΠ°
Π‘ΡΠ°Π²Π½ΠΈΡΠ΅ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΠΈ ΠΈ ΠΏΡΠ΅ΠΈΠΌΡΡΠ΅ΡΡΠ²Π° ΠΎΠ±Π»Π°ΡΠ½ΠΎΠ³ΠΎ ΠΈ ΠΎΡΠΊΡΡΡΠΎΠ³ΠΎ ΠΈΡΡ ΠΎΠ΄Π½ΠΎΠ³ΠΎ ΠΊΠΎΠ΄Π° Vtiger
ΠΠΎΠΊΡΠΌΠ΅Π½ΡΠ°ΡΠΈΡ
ΠΡΠΎΡΡΠΈΡΠ΅ Π΄ΠΎΠΊΡΠΌΠ΅Π½ΡΠ°ΡΠΈΡ Π°Π΄ΠΌΠΈΠ½ΠΈΡΡΡΠ°ΡΠΎΡΠ° ΠΈ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ Π΄Π»Ρ Vtiger CRM
Π€ΠΎΡΡΠΌΡ
ΠΠ°Π΄Π°Π²Π°ΠΉΡΠ΅ Π²ΠΎΠΏΡΠΎΡΡ ΠΈ ΡΠ΅ΡΠ°ΠΉΡΠ΅ ΠΏΡΠΎΠ±Π»Π΅ΠΌΡ Ρ Π΄ΡΡΠ³ΠΈΠΌΠΈ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΡΠΌΠΈ ΠΎΡΠΊΡΡΡΠΎΠ³ΠΎ ΠΊΠΎΠ΄Π° Vtiger
Π Π°ΡΡΠΈΡΠ΅Π½ΠΈΠ΅ Marketplace
ΠΡΠΎΡΠΌΠΎΡΡ ΡΠ°ΡΡΠΈΡΠ΅Π½ΠΈΠΉ Π½Π° ΡΠΎΡΠ³ΠΎΠ²ΠΎΠΉ ΠΏΠ»ΠΎΡΠ°Π΄ΠΊΠ΅ Vtiger
ΠΠ°ΠΉΡΠΈ ΠΏΠ°ΡΡΠ½Π΅ΡΠ°
ΠΠ°ΠΉΡΠΈ Π³Π»ΠΎΠ±Π°Π»ΡΠ½ΠΎΠ³ΠΎ ΠΏΠ°ΡΡΠ½Π΅ΡΠ° Π΄Π»Ρ ΠΏΠΎΠΌΠΎΡΠΈ ΠΏΠΎ ΡΡΡΠ°Π½ΠΎΠ²ΠΊΠ΅, ΠΈΠ½Π΄ΠΈΠ²ΠΈΠ΄ΡΠ°Π»ΡΠ½ΠΎΠΉ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΠ΅, Π½Π°ΡΡΡΠΎΠΉΠΊΠ΅ ΠΈ ΠΎΠ±ΡΡΠ΅Π½ΠΈΡ Π΄Π»Ρ Vtiger CRM
Π‘ΡΠ°ΡΡ ΠΏΠ°ΡΡΠ½Π΅ΡΠΎΠΌ
Π‘ΡΠ°Π½ΡΡΠ΅ ΠΏΠ°ΡΡΠ½Π΅ΡΠΎΠΌ Vtiger Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ, ΡΡΠΎΠ±Ρ ΠΏΠΎΠ»ΡΡΠΈΡΡ ΡΠ΅ΡΡΠΈΡΠΈΠΊΠ°ΡΠΈΡ, ΡΠΊΠ°Π·Π°Π½Π½ΡΡ Π½Π° ΡΡΡΠ°Π½ΠΈΡΠ΅ Π½Π°ΡΠ΅Π³ΠΎ ΠΏΠ°ΡΡΠ½Π΅ΡΠ°, ΠΈ Π½Π°ΡΠ°ΡΡ ΠΏΠΎΠ»ΡΡΠ°ΡΡ Π½ΠΎΠ²ΡΡ ΠΊΠ»ΠΈΠ΅Π½ΡΠΎΠ²
Π’ΡΡΡΡΠΈ ΠΏΡΠ΅Π΄ΠΏΡΠΈΡΡΠΈΠΉ ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡΡ Vtiger CRM Open Source ΠΊΠ°ΠΊ Π·Π°ΠΊΠΎΠ½ΡΠ΅Π½Π½ΠΎΠ΅ Π»ΠΎΠΊΠ°Π»ΡΠ½ΠΎΠ΅ ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅ CRM Π±Π΅Π· Π½Π΅ΠΎΠ±Ρ ΠΎΠ΄ΠΈΠΌΠΎΡΡΠΈ ΠΏΠ»Π°ΡΠΈΡΡ Π·Π° Π΄ΠΎΡΠΎΠ³ΠΎΡΡΠΎΡΡΠΈΠ΅ ΠΊΠΎΠΌΠΌΠ΅ΡΡΠ΅ΡΠΊΠΈΠ΅ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΈ. ΠΠ°ΡΠ°ΡΡ ΡΠ°ΠΊ ΠΆΠ΅ ΠΏΡΠΎΡΡΠΎ, ΠΊΠ°ΠΊ Π·Π°Π³ΡΡΠ·ΠΊΠ° ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅, Π£ΡΡΠ°Π½ΠΎΠ²ΠΊΠ° ΡΡΠΎ Π½Π° ΡΠ΅ΡΠ²Π΅ΡΠ΅, ΠΈ Π½Π°ΡΡΡΠ°ΠΈΠ²Π°ΡΡΡ.
ΠΠ·Π΄Π°Π½ΠΈΠ΅ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅ΡΡΡ Π°ΠΊΡΠΈΠ²Π½ΡΠΌ ΡΠΎΠΎΠ±ΡΠ΅ΡΡΠ²ΠΎΠΌ ΡΡΡΡΡ ΠΏΡΠ΅Π΄ΠΏΡΠΈΡΡΠΈΠΉ, ΡΠΎΡΠ΅Π½ ΡΡΡΡΡ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΉ ΠΈ Π±Π΅ΡΡΠΈΡΠ»Π΅Π½Π½ΡΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΠΈ ΠΏΠ°ΡΡΠ½Π΅ΡΠΎΠ², ΠΊΠΎΡΠΎΡΡΠ΅ ΠΏΠΎΠΌΠΎΠ³Π°ΡΡ ΡΠΎΡΠΌΠΈΡΠΎΠ²Π°ΡΡ Π΅Π³ΠΎ Π½Π°ΠΏΡΠ°Π²Π»Π΅Π½ΠΈΠ΅. ΠΡΠΎ ΠΎΠ·Π½Π°ΡΠ°Π΅Ρ, ΡΡΠΎ, Ρ ΠΎΡΡ Π΅Π³ΠΎ Π±Π°Π·ΠΎΠ²Π°Ρ ΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½ΠΎΡΡΡ Π½Π°ΠΌΠ½ΠΎΠ³ΠΎ ΠΏΡΠ΅Π²ΠΎΡΡ ΠΎΠ΄ΠΈΡ ΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½ΠΎΡΡΡ Π°Π»ΡΡΠ΅ΡΠ½Π°ΡΠΈΠ², Π΅Π³ΠΎ ΠΌΠΎΠΆΠ½ΠΎ Π»Π΅Π³ΠΊΠΎ ΡΠ°ΡΡΠΈΡΠΈΡΡ Ρ ΠΏΠΎΠΌΠΎΡΡΡ ΡΠΎΡΠ΅Π½ ΠΏΠ»Π°Π³ΠΈΠ½ΠΎΠ², ΡΠ°Π·ΡΠ°Π±ΠΎΡΠ°Π½Π½ΡΡ ΠΏΡΠΎΡΠ΅ΡΡΠΈΠΎΠ½Π°Π»ΡΠ½ΡΠΌΠΈ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠ°ΠΌΠΈ Vtiger ΠΈ Π΄ΠΎΡΡΡΠΏΠ½ΡΡ Π½Π° ΡΠ°ΡΡΠΈΡΠ΅Π½ΠΈΠ΅ ΡΡΠ½ΠΊΠ°.
ΠΡΠΈ Π²ΡΠ΅ΠΌ ΡΡΠΎΠΌ Π½Π΅ΡΠ΄ΠΈΠ²ΠΈΡΠ΅Π»ΡΠ½ΠΎ, ΡΡΠΎ CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ Vtiger Π·Π°Π½ΠΈΠΌΠ°Π΅Ρ ΠΏΠ΅ΡΠ²ΠΎΠ΅ ΠΌΠ΅ΡΡΠΎ ΠΏΠΎ ΠΎΠ±ΡΠ΅ΠΌΡ ΠΊΠΎΠ»ΠΈΡΠ΅ΡΡΠ²Ρ Π·Π°Π³ΡΡΠ·ΠΎΠΊ Π½Π° SourceForge, Π½Π° 5 ΠΌΠ»Π½ Π½Π° ΡΠ΅Π³ΠΎΠ΄Π½ΡΡΠ½ΠΈΠΉ Π΄Π΅Π½Ρ ΠΈ ΡΡΠΈΡΠ°Ρ.
ΠΠ½ΠΈΠΌΠ°Π½ΠΈΠ΅: ΠΡΠ° Π²Π΅ΡΡΠΈΡ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ (Π»ΠΎΠΊΠ°Π»ΡΠ½Π°Ρ) ΠΎΡΠ»ΠΈΡΠ°Π΅ΡΡΡ ΠΎΡ Π²Π΅ΡΡΠΈΠΈ Π±Π΅Π· ΠΎΠ±Π»Π°ΡΠ½ΡΡ Π²ΡΡΠΈΡΠ»Π΅Π½ΠΈΠΉ. ΠΡΠ»ΠΈ Π²Ρ ΠΈΡΠ΅ΡΠ΅ Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΡΡ ΠΎΠ±Π»Π°ΡΠ½ΡΡ CRM, ΠΏΠΎΠΏΡΠΎΠ±ΡΠΉΡΠ΅ Π½Π°Ρ vtiger Π±Π΅ΡΠΏΠ»Π°ΡΠ½Π°Ρ Π²Π΅ΡΡΠΈΡ.
ΠΠΎΠ»ΠΈΡΠΈΠΊΠΈ ΠΈ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΈ
Vtiger CRM ΠΏΠΎΡΡΡΠΎΠ΅Π½ Ρ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½ΠΈΠ΅ΠΌ ΡΠ»Π΅Π΄ΡΡΡΠ΅Π³ΠΎ ΠΏΡΠΎΠ³ΡΠ°ΠΌΠΌΠ½ΠΎΠ³ΠΎ ΠΎΠ±Π΅ΡΠΏΠ΅ΡΠ΅Π½ΠΈΡ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ ΠΈ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΉ:
ΠΠ±ΡΠ΅ΡΡΠ²Π΅Π½Π½Π°Ρ Π»ΠΈΡΠ΅Π½Π·ΠΈΡ Vtiger 1.1 (VPL 1.1) ΠΎΡΠ½ΠΎΠ²Π°Π½Π° Π½Π° ΠΠ±ΡΠ΅ΡΡΠ²Π΅Π½Π½ΠΎΠΉ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΈ Mozilla (MPL 1.1) ΠΈ ΠΏΡΠ΅Π΄ΠΎΡΡΠ°Π²Π»ΡΠ΅Ρ Π΅Π΅ Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΠΎ Π»ΡΠ±ΠΎΠΌΡ, ΠΊΡΠΎ ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΠ΅Ρ Π΅Π΅ Π² ΡΠΎΠΎΡΠ²Π΅ΡΡΡΠ²ΠΈΠΈ Ρ ΠΏΠΎΠ»ΠΎΠΆΠ΅Π½ΠΈΡΠΌΠΈ Π»ΠΈΡΠ΅Π½Π·ΠΈΠΈ, Π²ΠΊΠ»ΡΡΠ°Ρ ΡΠ»Π΅Π΄ΡΡΡΠΈΠ΅ Π½Π°Π΄ΡΡΡΠΎΠΉΠΊΠΈ:
ΠΠΠ | 6 ΠΈΠ½ΡΡΡΡΠΌΠ΅Π½ΡΠΎΠ² CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ
Π Π°Π·Π²ΠΈΡΠΈΠ΅ ΠΈ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠ°Π½ΠΈΠ΅ ΠΎΡΠ½ΠΎΡΠ΅Π½ΠΈΠΉ Ρ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌΠΈ ΡΠ°ΡΡΠΎ ΡΡΠ°Π½ΠΎΠ²ΠΈΡΡΡ Π½Π΅ΠΏΡΠΎΡΡΡΠΌ ΠΈΡΠΏΡΡΠ°Π½ΠΈΠ΅ΠΌ. ΠΡΠΎ ΠΎΠ΄Π½Π° ΠΈΠ· Π²Π°ΠΆΠ½Π΅ΠΉΡΠΈΡ Π·Π°Π΄Π°Ρ Π΄Π»Ρ ΡΠΎΡΡΠ° ΠΈ Π²ΡΠΆΠΈΠ²Π°Π½ΠΈΡ ΠΎΡΠ³Π°Π½ΠΈΠ·Π°ΡΠΈΠΉ ΠΈ Π±ΠΈΠ·Π½Π΅ΡΠ°. CRM-ΡΠΈΡΡΠ΅ΠΌΠ° Π½ΡΠΆΠ½Π° Π΄Π»Ρ ΡΡΡΠ΅ΠΊΡΠΈΠ²Π½ΡΡ ΠΊΠΎΠΌΠΌΡΠ½ΠΈΠΊΠ°ΡΠΈΠΉ Ρ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌΠΈ.
ΠΡΠΈΠ½ΡΠΈΠΏΡ ΠΎΡΠΊΡΡΡΠΎΠ³ΠΎ ΠΊΠΎΠ΄Π° ΡΡΠΊΠΎ ΠΏΡΠΎΡΠ²ΠΈΠ»ΠΈΡΡ Π² ΠΎΠ±Π»Π°ΡΡΠΈ CRM-ΡΠΈΡΡΠ΅ΠΌ: ΠΌΡ ΡΠ°ΡΡΠΌΠΎΡΡΠΈΠΌ 6 open source ΠΈΠ½ΡΡΡΡΠΌΠ΅Π½ΡΠΎΠ². ΠΠ°ΠΆΠ΄Π°Ρ ΡΠΈΡΡΠ΅ΠΌΠ°, Π²ΡΠ±ΡΠ°Π½Π½Π°Ρ Π½Π°ΠΌΠΈ, ΠΏΠΎΠΏΠ°Π»Π° Π² ΠΎΠ±Π·ΠΎΡ Π±Π»Π°Π³ΠΎΠ΄Π°ΡΡ Π±ΠΎΠ³Π°ΡΠΎΠΌΡ ΠΈΠ»ΠΈ Π΄Π°ΠΆΠ΅ ΡΠ½ΠΈΠΊΠ°Π»ΡΠ½ΠΎΠΌΡ ΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»Ρ.
Π§ΡΠΎ ΡΠ°ΠΊΠΎΠ΅ CRM?
ΠΡΠΎ ΡΠΈΡΡΠ΅ΠΌΠ° ΡΠΏΡΠ°Π²Π»Π΅Π½ΠΈΡ Π²Π·Π°ΠΈΠΌΠΎΠΎΡΠ½ΠΎΡΠ΅Π½ΠΈΡΠΌΠΈ Ρ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌΠΈ (CRM-ΡΠΈΡΡΠ΅ΠΌΠ°, ΡΠΎΠΊΡΠ°ΡΠ΅Π½ΠΈΠ΅ ΠΎΡ Π°Π½Π³Π». Customer Relationship Management). CRM-ΡΠΈΡΡΠ΅ΠΌΠ° ΠΏΡΠ΅Π΄ΡΡΠ°Π²Π»ΡΠ΅Ρ ΡΠΎΠ±ΠΎΠΉ ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅, ΠΊΠΎΡΠΎΡΠΎΠ΅ ΠΏΡΠ΅Π΄ΠΏΡΠΈΡΡΠΈΡ ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡΡ Π΄Π»Ρ ΠΎΡΠ³Π°Π½ΠΈΠ·Π°ΡΠΈΠΈ ΠΈΠ½ΡΠΎΡΠΌΠ°ΡΠΈΠΈ ΠΎ ΡΠ²ΠΎΠΈΡ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°Ρ , ΠΏΠΎΡΠ΅Π½ΡΠΈΠ°Π»ΡΠ½ΡΡ ΠΏΠ°ΡΡΠ½Π΅ΡΠ°Ρ ΠΈ Π΄ΡΡΠ³ΠΈΡ ΠΊΠΎΠ½ΡΠ°ΠΊΡΠ°Ρ .
ΠΠΎ CRM-ΡΠΈΡΡΠ΅ΠΌΠ° ΡΡΠΎ Π±ΠΎΠ»ΡΡΠ΅, ΡΠ΅ΠΌ ΠΏΡΠΎΡΡΠΎ ΡΠΏΠΈΡΠΎΠΊ ΠΊΠΎΠ½ΡΠ°ΠΊΡΠΎΠ². ΠΠ½Π° ΡΠΎΠ΄Π΅ΡΠΆΠΈΡ ΠΏΠΎΠ΄ΡΠΎΠ±Π½ΠΎΡΡΠΈ ΠΎ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°Ρ , ΠΈΡΡΠΎΡΠΈΡ ΡΡΠ°Π½Π·Π°ΠΊΡΠΈΠΉ Π½Π°ΡΡΠ΄Ρ Ρ ΠΈΠ½ΡΠΎΡΠΌΠ°ΡΠΈΠ΅ΠΉ ΠΎ ΡΡΠ°ΡΡΡΠ΅ ΠΏΠ°ΡΡΠ½Π΅ΡΠ°, ΡΡΠ°Π΄ΠΈΠΈ ΡΠΎΠ²Π΅ΡΡΠ΅Π½ΠΈΡ ΡΠ΄Π΅Π»ΠΊΠΈ. ΠΠ½ΠΎΠ³ΠΈΠ΅ CRM-ΡΠΈΡΡΠ΅ΠΌΡ ΡΠΎΠ²ΠΌΠ΅ΡΡΠΈΠΌΡ Ρ Π±ΡΡ Π³Π°Π»ΡΠ΅ΡΡΠΊΠΈΠΌΠΈ ΠΈ ΡΠΈΠ½Π°Π½ΡΠΎΠ²ΡΠΌΠΈ ΡΠΈΡΡΠ΅ΠΌΠ°ΠΌΠΈ, ΡΡΠΎ ΠΏΠΎΠΌΠΎΠ³Π°Π΅Ρ ΠΎΡΡΠ»Π΅ΠΆΠΈΠ²Π°ΡΡ Π΄ΠΎΡ ΠΎΠ΄Ρ ΠΈ ΡΠ°ΡΡ ΠΎΠ΄Ρ. Π’Π°ΠΊΠΆΠ΅ ΠΌΠΎΠΆΠ΅Ρ Π±ΡΡΡ ΠΏΡΠ΅Π΄ΡΡΠ°Π²Π»Π΅Π½Π° Π°Π½Π°Π»ΠΈΡΠΈΠΊΠ°, ΠΏΠΎΠ·Π²ΠΎΠ»ΡΡΡΠ°Ρ Π»ΡΡΡΠ΅ ΠΏΡΠΎΠ³Π½ΠΎΠ·ΠΈΡΠΎΠ²Π°ΡΡ Π±ΡΠ΄ΡΡΠΈΠ΅ ΠΏΠΎΡΡΠ΅Π±Π½ΠΎΡΡΠΈ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°.
ΠΠΎΠ»ΡΡΠΈΠ½ΡΡΠ²Ρ CRM-ΡΠΈΡΡΠ΅ΠΌ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ Π½ΡΠΆΠ΅Π½ ΡΠΎΠ»ΡΠΊΠΎ Π²Π΅Π±-ΡΠ΅ΡΠ²Π΅Ρ, Π±Π°Π·Π° Π΄Π°Π½Π½ΡΡ ΠΈ Π±ΡΠ°ΡΠ·Π΅Ρ Π΄Π»Ρ Π·Π°ΠΏΡΡΠΊΠ°. ΠΠ°Π²Π°ΠΉΡΠ΅ ΡΠ°ΡΡΠΌΠΎΡΡΠΈΠΌ ΡΠ΅ΡΡΡ open source ΠΈΠ½ΡΡΡΡΠΌΠ΅Π½ΡΠΎΠ², ΠΏΡΠΈΠ·Π²Π°Π½Π½ΡΡ ΡΠΏΡΠΎΡΡΠΈΡΡ ΠΎΡΠ½ΠΎΡΠ΅Π½ΠΈΡ Ρ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌΠΈ.
1. EspoCRM
ΠΠΎΠ³Π΄Π° Π»ΡΠ΄ΠΈ Π²ΠΏΠ΅ΡΠ²ΡΠ΅ ΡΠ»ΡΡΠ°Ρ Β«CRMΒ», ΠΎΠ½ΠΈ ΠΏΡΠ΅Π΄ΡΡΠ°Π²Π»ΡΡΡ ΡΠ΅Π±Π΅ Π±ΠΎΠ»ΡΡΡΡ ΠΈ ΡΠ»ΠΎΠΆΠ½ΡΡ ΡΠΈΡΡΠ΅ΠΌΡ Ρ ΠΎΠ³ΡΠΎΠΌΠ½ΡΠΌ ΠΊΠΎΠ»ΠΈΡΠ΅ΡΡΠ²ΠΎΠΌ ΡΡΠ½ΠΊΡΠΈΠΉ, ΠΊΠΎΡΠΎΡΡΠΌΠΈ ΠΎΠ½ΠΈ, ΡΠΊΠΎΡΠ΅Π΅ Π²ΡΠ΅Π³ΠΎ, Π½ΠΈΠΊΠΎΠ³Π΄Π° Π½Π΅ Π²ΠΎΡΠΏΠΎΠ»ΡΠ·ΡΡΡΡΡ. EspoCRM ΠΈΠ΄Π΅Ρ ΠΏΡΠΎΡΠΈΠ² ΡΡΠΎΠ³ΠΎ ΠΎΠ±ΡΠ°Π·Π°, Π±ΡΠ΄ΡΡΠΈ Π΄ΠΎΠ²ΠΎΠ»ΡΠ½ΠΎ Π»Π΅Π³ΠΊΠΎΠΉ, Π±ΡΡΡΡΠΎΠΉ ΠΈ ΠΏΡΠΎΡΡΠΎΠΉ Π² Π½Π°ΡΡΡΠΎΠΉΠΊΠ΅.
Π‘ΠΈΡΡΠ΅ΠΌΠ° EspoCRM Π²ΠΎΠ±ΡΠ°Π»Π° Π²ΡΠ΅ Π½Π΅ΠΎΠ±Ρ ΠΎΠ΄ΠΈΠΌΡΠ΅ ΡΡΠ½ΠΊΡΠΈΠΈ Π΄Π»Ρ ΡΠ²ΠΎΠ΅Π³ΠΎ ΡΠ΅Π»Π΅Π²ΠΎΠ³ΠΎ ΡΡΠ½ΠΊΠ° β ΠΌΠ°Π»ΠΎΠ³ΠΎ ΠΈ ΡΡΠ΅Π΄Π½Π΅Π³ΠΎ Π±ΠΈΠ·Π½Π΅ΡΠ°. ΠΠ½ΠΈ Π²ΠΊΠ»ΡΡΠ°ΡΡ Π°Π²ΡΠΎΠΌΠ°ΡΠΈΠ·Π°ΡΠΈΡ Π»ΠΈΠ΄ΠΎΠ², ΠΊΠ»ΠΈΠ΅Π½ΡΠΎΠ² ΠΈ ΠΊΠΎΠ½ΡΠ°ΠΊΡΠΎΠ², ΡΠΎΠ·Π΄Π°Π½ΠΈΠ΅ ΠΈΠ½Π΄ΠΈΠ²ΠΈΠ΄ΡΠ°Π»ΡΠ½ΡΡ ΠΈ ΠΌΠ°ΡΡΠΎΠ²ΡΡ ΡΠ°ΡΡΡΠ»ΠΎΠΊ, ΡΠ°ΡΠΏΠΈΡΠ°Π½ΠΈΠ΅ Π²ΡΡΡΠ΅Ρ, Π·Π²ΠΎΠ½ΠΊΠΎΠ² ΠΈ Π·Π°Π΄Π°Ρ, ΠΎΡΡΠ»Π΅ΠΆΠΈΠ²Π°Π½ΠΈΠ΅ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΠΉ ΠΊΠ»ΠΈΠ΅Π½ΡΡΠΊΠΈΡ ΡΡΠ°ΡΡΡΠΎΠ². EspoCRM ΡΠΏΠ°ΠΊΠΎΠ²Π°Π»Π° Π²ΡΠ΅ ΡΡΠΎ Π² ΡΠΈΡΡΡΠΉ ΠΈ ΡΠΎΠ²ΡΠ΅ΠΌΠ΅Π½Π½ΡΠΉ ΠΈΠ½ΡΠ΅ΡΡΠ΅ΠΉΡ.
ΠΠΎΠΏΠΎΠ»Π½ΠΈΡΠ΅Π»ΡΠ½ΡΠ΅ ΠΏΠ°ΠΊΠ΅ΡΡ ΡΠ°ΡΡΠΈΡΠ΅Π½ΠΈΠΉ ΠΏΠΎΠ·Π²ΠΎΠ»ΡΡΡ Π²ΡΡΡΠ°Π²Π»ΡΡΡ ΡΡΠ΅ΡΠ°, ΠΏΠΎΠ΄ΠΊΠ»ΡΡΠ°ΡΡΡΡ ΠΊ Google Calendar, ΠΈΠ½ΡΠ΅Π³ΡΠΈΡΠΎΠ²Π°ΡΡ VoIP-ΡΠ΅Π»Π΅ΡΠΎΠ½ΠΈΡ ΠΈ ΠΌΠ½ΠΎΠ³ΠΎΠ΅ Π΄ΡΡΠ³ΠΎΠ΅. ΠΡΡΡ ΠΏΠΎΠ»Π½ΠΎΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½Π°Ρ Π΄Π΅ΠΌΠΎ-Π²Π΅ΡΡΠΈΡ.
2. SuiteCRM
ΠΠΎ Π½Π΅Π΄Π°Π²Π½ΠΈΡ ΠΏΠΎΡ ΠΎΠ΄Π½ΠΎΠΉ ΠΈΠ· ΡΠ°ΠΌΡΡ ΠΏΠΎΠΏΡΠ»ΡΡΠ½ΡΡ CRM-ΡΠΈΡΡΠ΅ΠΌ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΈΡΡ ΠΎΠ΄Π½ΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ Π±ΡΠ»Π° SugarCRM. Π‘ 2014 Π³ΠΎΠ΄Π° ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΈ Sugar ΡΠΊΠΎΠ½ΡΠ΅Π½ΡΡΠΈΡΠΎΠ²Π°Π»ΠΈΡΡ Π½Π° ΠΊΠΎΠΌΠΌΠ΅ΡΡΠ΅ΡΠΊΠΎΠΌ Π²Π΅Π±-ΡΠ΅ΡΠ²ΠΈΡΠ΅, Π° Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΡΡ Π²Π΅ΡΡΠΈΡ Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°ΡΡ ΠΏΠ΅ΡΠ΅ΡΡΠ°Π»ΠΈ. ΠΠ½ΠΎΠ³ΠΈΠ΅ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΠΈ Π±ΡΠ»ΠΈ ΡΠ°Π·ΠΎΡΠ°ΡΠΎΠ²Π°Π½Ρ, ΡΠΎΠ³Π΄Π° Π³ΡΡΠΏΠΏΠ° ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π»Π° ΡΡΡΠ΅ΡΡΠ²ΡΡΡΠΈΠΉ ΠΊΠΎΠ΄ Π΄Π»Ρ ΡΠΎΠ·Π΄Π°Π½ΠΈΡ SuiteCRM.
SuiteCRM ΠΏΠΎΡΡΡΠΎΠ΅Π½ Π½Π° Π΄Π²ΠΈΠΆΠΊΠ΅ Community Edition ΠΎΡ SugarCRM, Π½ΠΎ ΡΡΠΎ Π½Π΅ ΠΏΡΠΎΡΡΠΎ ΠΊΠ»ΠΎΠ½. ΠΠ½ Π΄ΠΎΠ±Π°Π²Π»ΡΠ΅Ρ ΡΡΠ΄ ΠΏΠΎΠ»Π΅Π·Π½ΡΡ ΠΈ ΠΌΠΎΡΠ½ΡΡ ΡΡΠ½ΠΊΡΠΈΠΉ Π² ΡΠΈΡΡΠ΅ΠΌΡ. ΠΠ΅Π½Π΅ΡΠ°ΡΠΈΡ ΡΡΠ΅ΡΠ°-ΡΠ°ΠΊΡΡΡΡ, ΠΈ Π²Π΅Π΄Π΅Π½ΠΈΠ΅ Π»ΠΈΠ΄ΠΎΠ² ΠΈ ΠΊΠΎΠ½ΡΠ°ΠΊΡΠΎΠ², ΠΈ ΡΠΎΡΠΌΠΈΡΠΎΠ²Π°Π½ΠΈΠ΅ ΠΎΡΡΠ΅ΡΠΎΠ² ΠΈ ΠΏΡΠΎΡΠΈΡ Π΄ΠΎΠΊΡΠΌΠ΅Π½ΡΠΎΠ². ΠΡ ΠΌΠΎΠΆΠ΅ΡΠ΅ Π΄Π°ΡΡ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΡ ΡΠΎΠ·Π΄Π°Π²Π°ΡΡ ΠΈ ΠΎΡΡΠ»Π΅ΠΆΠΈΠ²Π°ΡΡ ΡΠ²ΠΎΠΈ ΡΠΎΠ±ΡΡΠ²Π΅Π½Π½ΡΠ΅ Π·Π°ΠΏΡΠΎΡΡ.
ΠΡ ΠΌΠΎΠΆΠ΅ΡΠ΅ ΡΠΊΠ°ΡΠ°ΡΡ SuiteCRM ΠΈΠ»ΠΈ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΡ Π²Π΅Π±-Π²Π΅ΡΡΠΈΡ. ΠΠΎ ΠΏΠ΅ΡΠ΅Π΄ ΡΡΠΈΠΌ Π²ΠΎΠ·ΡΠΌΠΈΡΠ΅ SuiteCRM Π½Π° ΡΠ΅ΡΡ-Π΄ΡΠ°ΠΉΠ².
3. Oro CRM
Π£ Oro CRM ΠΌΠ½ΠΎΠ³ΠΎ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΠ΅ΠΉ Π΄Π»Ρ ΠΊΡΡΠΏΠ½ΡΡ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉ, Π½ΠΎ ΠΏΡΠΈ ΡΡΠΎΠΌ Π΅Π΅ Π»Π΅Π³ΠΊΠΎ ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΡ ΠΈ Π΄Π»Ρ ΠΌΠ°Π»ΠΎΠ³ΠΎ ΠΈΠ»ΠΈ ΡΡΠ΅Π΄Π½Π΅Π³ΠΎ Π±ΠΈΠ·Π½Π΅ΡΠ° Π±Π΅Π· IT-ΠΎΡΠ΄Π΅Π»Π°.
ΠΡΡΡ Π΄Π²Π° ΠΈΠ·Π΄Π°Π½ΠΈΡ Oro CRM: Community ΠΈ Enterprise. ΠΠ±Π° ΠΈΠ·Π΄Π°Π½ΠΈΡ ΡΠ΄ΠΈΠ²ΠΈΡΠ΅Π»ΡΠ½ΠΎ ΠΏΠΎΡ ΠΎΠΆΠΈ. ΠΡΠ½ΠΎΠ²Π½ΠΎΠ΅ ΡΠ°Π·Π»ΠΈΡΠΈΠ΅ Π² ΡΠ΅ΡΠ²Π΅ΡΠ½ΠΎΠΉ ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΠΈ, Π΄ΠΎΡΡΡΠΏΠ½ΠΎΠΉ ΡΠΎΠ»ΡΠΊΠΎ Π² Enterprise: Π½Π°ΠΏΡΠΈΠΌΠ΅Ρ, ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΡ Ρ Microsoft Outlook ΠΈ Elasticsearch. Π ΠΎΡΡΠ°Π»ΡΠ½ΠΎΠΌ ΡΡΠ½ΠΊΡΠΈΠΈ ΠΎΠ±Π΅ΠΈΡ Π²Π΅ΡΡΠΈΠΉ ΠΈΠ΄Π΅Π½ΡΠΈΡΠ½Ρ. ΠΡΠΎ ΡΠ±ΠΎΡ Π΄Π°Π½Π½ΡΡ ΠΈΠ· Π²ΡΠ΅Ρ Π²Π°ΡΠΈΡ ΡΠΎΡΠ΅ΠΊ ΠΏΡΠΎΠ΄Π°ΠΆ, ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΡ ΡΠΎ ΡΡΠΎΡΠΎΠ½Π½ΠΈΠΌΠΈ ΡΠ΅ΡΠ²ΠΈΡΠ°ΠΌΠΈ ΡΠ°ΡΡΡΠ»ΠΎΠΊ, ΡΠ°Π±ΠΎΡΠ° Ρ ΠΊΠΎΠ½ΡΠ°ΠΊΡΠ°ΠΌΠΈ ΠΈ Π»ΠΈΠ΄Π°ΠΌΠΈ, ΠΎΡΡΠ΅ΡΠ½ΠΎΡΡΡ ΠΈ Π°Π½Π°Π»ΠΈΡΠΈΠΊΠ°.
ΠΡΡΡ ΠΎΠ½Π»Π°ΠΉΠ½-Π΄Π΅ΠΌΠΎ, Π½ΠΎ ΠΏΡΠΈΠ΄Π΅ΡΡΡ ΡΠ΅Π³ΠΈΡΡΡΠΈΡΠΎΠ²Π°ΡΡΡΡ.
4. CiviCRM
ΠΡΠ΅ Π² CiviCRM Π²ΡΠ°ΡΠ°Π΅ΡΡΡ Π²ΠΎΠΊΡΡΠ³ Π½Π΅ΠΊΠΎΠΌΠΌΠ΅ΡΡΠ΅ΡΠΊΠΎΠΉ Π΄Π΅ΡΡΠ΅Π»ΡΠ½ΠΎΡΡΠΈ. ΠΠ½Π° Π½Π΅ ΡΠΎΠ»ΡΠΊΠΎ ΠΏΠΎΠΌΠΎΠΆΠ΅Ρ Π²Π΅ΡΡΠΈ ΠΊΠΎΠ½ΡΠ°ΠΊΡΡ ΠΈ Π΄ΠΎΠ½ΠΎΡΠΎΠ², Π½ΠΎ Π±ΡΠ΄Π΅Ρ ΡΠ»Π΅Π΄ΠΈΡΡ Π·Π° Π²Π·Π½ΠΎΡΠ°ΠΌΠΈ, ΠΏΠΎΠΌΠΎΠΆΠ΅Ρ ΠΏΡΠΎΠ²Π΅ΡΡΠΈ ΡΠ°Π½Π΄ΡΠ°ΠΉΠ·ΠΈΠ½Π³, Π° ΡΠ°ΠΊΠΆΠ΅ ΠΏΠ»Π°Π½ΠΈΡΠΎΠ²Π°ΡΡ ΠΈ ΠΌΠΎΠ½ΠΈΡΠΎΡΠΈΡΡ ΠΊΠ°ΠΌΠΏΠ°Π½ΠΈΠΈ.
ΠΠ΅ΠΌΠΎ-Π²Π΅ΡΡΠΈΡ Π΄ΠΎΡΡΡΠΏΠ½Π°, Π° Π²Π΅ΡΡ ΠΈΠ½ΡΡΡΡΠΌΠ΅Π½ΡΠ°ΡΠΈΠΉ ΠΌΠΎΠΆΠ½ΠΎ ΡΠΊΠ°ΡΠ°ΡΡ. Π ΡΠ΄ ΡΡΠΎΡΠΎΠ½Π½ΠΈΡ ΡΠ΅ΡΠ²ΠΈΡΠΎΠ² ΠΏΡΠ΅Π΄Π»Π°Π³Π°Π΅Ρ Π²Π΅Π±-Π²Π΅ΡΡΠΈΠΈ CiviCRM.
5. Fat Free CRM
ΠΠ°ΠΊ ΡΡΠ½ΠΎ ΠΈΠ· Π½Π°Π·Π²Π°Π½ΠΈΡ, Fat Free CRM β ΠΌΠΈΠ½ΠΈΠΌΠ°Π»ΠΈΡΡΠΈΡΠ½Π°Ρ, Π½ΠΎ ΡΡΠ½ΠΊΡΠΈΠΎΠ½Π°Π»ΡΠ½Π°Ρ ΡΠΈΡΡΠ΅ΠΌΠ°. Π Π°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΈ ΡΡΠ²Π΅ΡΠΆΠ΄Π°ΡΡ, ΡΡΠΎ Β«ΠΏΡΡΠΌΠΎ ΠΈΠ· ΠΊΠΎΡΠΎΠ±ΠΊΠΈ ΠΎΠ½Π° ΠΌΠΎΠΆΠ΅Ρ ΡΠΏΡΠ°Π²Π»ΡΡΡ Π³ΡΡΠΏΠΏΠΎΠ²ΠΎΠΉ ΡΠ°Π±ΠΎΡΠΎΠΉ, ΠΊΠ°ΠΌΠΏΠ°Π½ΠΈΡΠΌΠΈ ΠΈ Π»ΠΈΠ΄Π°ΠΌΠΈ, ΠΎΡΡΠ»Π΅ΠΆΠΈΠ²Π°ΡΡ ΠΊΠΎΠ½ΡΠ°ΠΊΡΡ ΠΈ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΡΠ΅ ΡΠ΄Π΅Π»ΠΊΠΈΒ». ΠΠ΅ Π²ΠΎΠ·ΠΌΠΎΠΆΠ½ΠΎΡΡΠ΅ΠΉ Π±ΠΎΠ»Π΅Π΅ ΡΠ΅ΠΌ Π΄ΠΎΡΡΠ°ΡΠΎΡΠ½ΠΎ Π΄Π»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΎΠ³ΠΎ Π±ΠΈΠ·Π½Π΅ΡΠ° ΠΈ ΠΎΡΠ³Π°Π½ΠΈΠ·Π°ΡΠΈΠΉ.
ΠΡΠΈ ΡΡΠΎΠΌ Ρ Fat Free CRM ΠΎΠ΄ΠΈΠ½ ΠΈΠ· Π½Π°ΠΈΠ±ΠΎΠ»Π΅Π΅ ΠΏΡΠΈΠ²Π»Π΅ΠΊΠ°ΡΠ΅Π»ΡΠ½ΡΡ ΠΈ ΠΏΡΠΎΡΡΡΡ Π² ΠΈΡΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°Π½ΠΈΠΈ ΠΈΠ½ΡΠ΅ΡΡΠ΅ΠΉΡΠΎΠ² ΡΡΠ΅Π΄ΠΈ CRM-ΡΠΈΡΡΠ΅ΠΌ. ΠΡΠΎΠΌΠ΅ ΡΠΎΠ³ΠΎ, Π΄Π»Ρ Fat Free CRM Π΄ΠΎΡΡΡΠΏΠ΅Π½ ΡΡΠ΄ ΠΏΠ»Π°Π³ΠΈΠ½ΠΎΠ², Π° ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΈ Π΄Π»Ρ Ruby On Rails ΠΌΠΎΠ³ΡΡ Π½Π°ΠΏΠΈΡΠ°ΡΡ ΡΠ²ΠΎΠΈ ΡΠΎΠ±ΡΡΠ²Π΅Π½Π½ΡΠ΅.
Π£ Fat Free CRM Π½Π΅Ρ Π²Π΅Π±-Π²Π΅ΡΡΠΈΠΈ, ΠΏΠΎΡΡΠΎΠΌΡ Π΅Π΅ ΠΏΡΠΈΠ΄Π΅ΡΡΡ ΠΊΠ°ΡΠ°ΡΡ ΠΈ ΡΡΡΠ°Π½Π°Π²Π»ΠΈΠ²Π°ΡΡ Π½Π° ΡΠ²ΠΎΠΉ ΡΠ΅ΡΠ²Π΅Ρ. Π’Π΅ΠΌ Π½Π΅ ΠΌΠ΅Π½Π΅Π΅ ΠΏΠ΅ΡΠ΅Π΄ ΡΡΠΈΠΌ ΠΌΠΎΠΆΠ½ΠΎ ΠΏΠΎΠΏΡΠΎΠ±ΠΎΠ²Π°ΡΡ Fat Free CRM Ρ ΠΏΠΎΠΌΠΎΡΡΡ ΠΎΠ½Π»Π°ΠΉΠ½ Π΄Π΅ΠΌΠΎ.
6. Zurmo
ΠΠΎ ΠΌΠ½Π΅Π½ΠΈΡ ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ², Zurmo Β«ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΠ΅Ρ ΠΈΠ³ΡΠΎΠ²ΡΡ ΠΌΠ΅Ρ Π°Π½ΠΈΠΊΡ, ΡΡΠΎΠ±Ρ Π½Π°Π³ΡΠ°Π΄ΠΈΡΡ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ ΡΠΈΡΡΠ΅ΠΌΡ ΠΈ ΠΏΡΠΎΠ΄Π²ΠΈΠ³Π°ΡΡ Π½Π° ΠΏΡΠ°ΠΊΡΠΈΠΊΠ΅ ΠΏΡΠ°Π²ΠΈΠ»ΡΠ½ΠΎΠ΅ Π²Π·Π°ΠΈΠΌΠΎΠ΄Π΅ΠΉΡΡΠ²ΠΈΠ΅ Ρ ΠΊΠ»ΠΈΠ΅Π½ΡΠ°ΠΌΠΈΒ». ΠΡΠΎ ΠΏΠΎΠ±ΡΠΆΠ΄Π°Π΅Ρ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΉ ΠΈΡΡΠ»Π΅Π΄ΠΎΠ²Π°ΡΡ Zurmo: ΡΠ΅ΠΌ Π±ΠΎΠ»ΡΡΠ΅ ΠΎΠ±Π»Π°ΡΡΠ΅ΠΉ ΠΎΠ½ΠΈ ΠΈΡΡΠ»Π΅Π΄ΡΡΡ ΠΈ ΠΏΡΠΈΠΌΠ΅Π½ΡΡ, ΡΠ΅ΠΌ Π±ΠΎΠ»ΡΡΠ΅ Π½Π°Π³ΡΠ°Π΄ (Π½Π°ΠΏΡΠΈΠΌΠ΅Ρ, Π·Π½Π°ΡΠΊΠΎΠ² ΠΈ ΠΌΠΎΠ½Π΅Ρ, ΡΡΠΎΠ±Ρ ΠΏΠΎΠ»ΡΡΠΈΡΡ Π½Π°Π³ΡΠ°Π΄Ρ) ΠΎΠ½ΠΈ Π·Π°ΡΠ°Π±Π°ΡΡΠ²Π°ΡΡ.
Zurmo ΠΏΡΠ΅Π΄Π»Π°Π³Π°Π΅Ρ ΠΎΠ½Π»Π°ΠΉΠ½ Π΄Π΅ΠΌΠΎ, Π° ΡΠ°ΠΊΠΆΠ΅ Π±Π΅ΡΠΏΠ»Π°ΡΠ½ΡΡ ΠΏΡΠΎΠ±Π½ΡΡ Π²Π΅ΡΡΠΈΡ Π²Π΅Π±-ΡΠ΅ΡΠ²ΠΈΡΠ°. ΠΡΡ ΠΎΠ΄Π½ΡΠΉ ΠΊΠΎΠ΄ ΡΠ°ΠΊΠΆΠ΅ Π΄ΠΎΡΡΡΠΏΠ΅Π½.
Open-Source CRM
ΠΠ΄Π°ΠΏΡΠ°ΡΠΈΡ ΠΌΠΎΠ΄Π΅Π»ΠΈ open source Π½Π° ΡΡΠ½ΠΊΠ΅ CRM ΠΏΡΠΎΠΈΡΡ ΠΎΠ΄ΠΈΡ ΠΎΡΠ½ΠΎΡΠΈΡΠ΅Π»ΡΠ½ΠΎ ΠΌΠ΅Π΄Π»Π΅Π½Π½ΠΎ, Ρ ΠΎΡΡ ΡΡΠΎ ΠΈ Π½Π΅ ΠΎΠ·Π½Π°ΡΠ°Π΅Ρ, ΡΡΠΎ Π² ΡΡΠΎΠΉ Π½ΠΈΡΠ΅ Π½Π΅Ρ ΡΠ΅ΡΡΠ΅Π·Π½ΡΡ ΠΈΠ³ΡΠΎΠΊΠΎΠ².
ΠΡΠ½ΠΎΠ²Π½ΡΠΌ ΡΠ΄Π΅ΡΠΆΠΈΠ²Π°ΡΡΠΈΠΌ ΡΠ°ΠΊΡΠΎΡΠΎΠΌ Π΄Π»Ρ ΡΠ°Π·Π²ΠΈΡΠΈΡ open-source CRM ΡΠ²Π»ΡΠ΅ΡΡΡ ΡΠΎ ΠΎΠ±ΡΡΠΎΡΡΠ΅Π»ΡΡΡΠ²ΠΎ, ΡΡΠΎ Π±ΠΈΠ·Π½Π΅Ρ-ΠΌΠΎΠ΄Π΅Π»Ρ ΡΠ°ΠΊΠΈΡ Π²Π΅Π½Π΄ΠΎΡΠΎΠ² ΠΎΡΠ½ΠΎΠ²ΡΠ²Π°Π΅ΡΡΡ Π½Π° ΠΏΠΎΠ»ΡΡΠ΅Π½ΠΈΠΈ ΡΠ΅ΡΠ²ΠΈΡΠ½ΡΡ ΠΏΠ»Π°ΡΠ΅ΠΆΠ΅ΠΉ ΠΎΡ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΈ ΡΡΠ΅Π΄Π½ΠΈΡ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉ, Π° ΡΡΠ΅Π΄ΠΈ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉ ΡΠ΅ΠΊΡΠΎΡΠ° SMB (small and medium business) ΠΏΡΠΎΠ½ΠΈΠΊΠ½ΠΎΠ²Π΅Π½ΠΈΠ΅ CRM ΠΊΠ°ΠΊ ΡΠ°Π· ΡΠ²Π»ΡΠ΅ΡΡΡ Π½Π°ΠΈΠΌΠ΅Π½ΡΡΠΈΠΌ.
ΠΡΠΎΠΌΠ΅ ΡΠΎΠ³ΠΎ, Π½Π° ΡΡΠ½ΠΎΠΊ open-source CRM ΡΠ΅ΡΡΠ΅Π·Π½ΠΎΠ΅ Π²Π»ΠΈΡΠ½ΠΈΠ΅ ΠΎΠΊΠ°Π·ΡΠ²Π°ΡΡ Π²Π΅Π½Π΄ΠΎΡΡ SaaS CRM ΡΠ΅ΡΠ΅Π½ΠΈΠΉ, ΠΊΠΎΡΠΎΡΡΠ΅ ΠΏΡΠ΅Π΄ΠΎΡΡΠ°Π²Π»ΡΡΡ ΡΠ΅ΡΠ΅Π½ΠΈΡ ΠΊΠ°ΠΊ ΡΠ°Π· Π½Π΅Π±ΠΎΠ»ΡΡΠΈΠΌ ΠΈ ΡΡΠ΅Π΄Π½ΠΈΠΌ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΡΠΌΠΈ ΠΏΠΎ Π²Π΅ΡΡΠΌΠ° ΠΊΠΎΠ½ΠΊΡΡΠ΅Π½ΡΠΎΡΠΏΠΎΡΠΎΠ±Π½ΡΠΌ ΡΠ΅Π½Π°ΠΌ. Π’Π΅ΠΌ Π½Π΅ ΠΌΠ΅Π½Π΅Π΅, Ρ open-source CRM Π΅ΡΡΡ ΠΈ ΡΡΠ°Π΄ΠΈΡΠΈΠΎΠ½Π½ΡΠ΅ ΠΏΠ»ΡΡΡ: ΠΎΠ½ΠΈ ΠΏΠΎΠ·Π²ΠΎΠ»ΡΡΡ Π΄ΠΎΡΡΠΈΡΡ Π³Π»ΡΠ±ΠΎΠΊΠΎΠΉ ΠΊΠ°ΡΡΠΎΠΌΠΈΠ·Π°ΡΠΈΠΈ, ΡΡΠΊΠΎΠ½ΠΎΠΌΠΈΡΡ Π½Π° ΠΏΡΡΠΌΡΡ ΡΠ°ΡΡ ΠΎΠ΄Π°Ρ ΠΈ ΠΏΠΎΠ»ΡΡΠΈΡΡ Π΄ΠΎΡΡΡΠΏ ΠΊ ΡΠ΅ΡΡΠ΅Π·Π½ΡΠΌ ΡΡΠ΅ΡΡΠ΅ΡΡΠΎΡΠΎΠ½Π½ΠΈΠΌ ΡΠ°Π·ΡΠ°Π±ΠΎΡΠΊΠ°ΠΌ.
Π‘ΠΎΠ³Π»Π°ΡΠ½ΠΎ ΡΠ΅ΠΉΡΠΈΠ½Π³Ρ CRM Magazine Π·Π° 2011 Π³ΠΎΠ΄, Π»ΠΈΠ΄Π΅ΡΠΎΠΌ ΡΡΠ΅Π΄ΠΈ CRM Ρ ΠΎΡΠΊΡΡΡΡΠΌ ΠΊΠΎΠ΄ΠΎΠΌ ΡΠ²Π»ΡΠ΅ΡΡΡ ΡΠΈΡΡΠ΅ΠΌΠ° SugarCRM, ΠΏΡΠΈΡΠ΅ΠΌ ΠΎΠ½Π° Π·Π°Π½ΠΈΠΌΠ°Π΅Ρ ΠΏΠ΅ΡΠ²ΡΡ ΡΡΡΠΎΡΠΊΡ ΡΠΆΠ΅ ΡΠ΅ΡΠ²Π΅ΡΡΡΠΉ Π³ΠΎΠ΄ ΠΏΠΎΠ΄ΡΡΠ΄. ΠΡΠΎ Π½Π°ΠΈΠ±ΠΎΠ»Π΅Π΅ ΠΈΠ·Π²Π΅ΡΡΠ½ΠΎΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ Π΄Π°Π½Π½ΠΎΠΉ ΠΊΠ°ΡΠ΅Π³ΠΎΡΠΈΠΈ Π½Π° ΡΡΠ½ΠΊΠ΅, ΠΏΡΠΈΡΠ΅ΠΌ Π±ΡΠ΅Π½Π΄ SugarCRM ΠΈΠ·Π²Π΅ΡΡΠ΅Π½ Π΄Π°ΠΆΠ΅ Π½Π΅ ΡΠΏΠ΅ΡΠΈΠ°Π»ΠΈΡΡΠ°ΠΌ.
2011 Π³ΠΎΠ΄ ΡΡΠ°Π» Π΄Π»Ρ ΡΠΈΡΡΠ΅ΠΌΡ ΠΎΡΠ΅ΡΠ΅Π΄Π½ΡΠΌ Π³ΠΎΠ΄ΠΎΠΌ Π°Π³ΡΠ΅ΡΡΠΈΠ²Π½ΠΎΠ³ΠΎ Π²ΡΠΎΡΠΆΠ΅Π½ΠΈΡ Π½Π° ΡΡΠ½ΠΎΠΊ: Π²Π΅Π½Π΄ΠΎΡ Π·Π°ΠΊΠ»ΡΡΠΈΠ» ΡΠΎΠ³Π»Π°ΡΠ΅Π½ΠΈΠ΅ ΠΎ ΡΠΎΡΡΡΠ΄Π½ΠΈΡΠ΅ΡΡΠ²Π΅ Ρ Infratel (ΡΠ΅ΡΠ΅Π½ΠΈΡ Π΄Π»Ρ ΠΊΠΎΠ»Π»-ΡΠ΅Π½ΡΡΠΎΠ²) ΠΈ InsideView (ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ Π΄Π»Ρ ΡΠΏΡΠ°Π²Π»Π΅Π½ΠΈΡ Π΄Π°Π½Π½ΡΠΌΠΈ ΡΠΎΡΠΈΠ°Π»ΡΠ½ΡΡ ΡΠ΅ΡΠ΅ΠΉ ΡΠΈΠΏΠ° Twitter, Facebook ΠΈ LinkedIn). ΠΠΎΠΌΠΏΠ°Π½ΠΈΡ ΡΠ°ΠΊΠΆΠ΅ ΠΊΡΠΏΠΈΠ»Π° iExtensions, CRM ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ Π΄Π»Ρ IBM Notes/Domino, ΡΠ΅Π½Π° ΡΠ΄Π΅Π»ΠΊΠΈ Π½Π΅ ΡΠ°Π·Π³Π»Π°ΡΠ°Π΅ΡΡΡ. ΠΠΎ ΠΎΡΠ΅Π½ΠΊΠ°ΠΌ CRM Magazine, Π² ΡΠΈΡΠ»ΠΎ Π»ΠΈΠ΄Π΅ΡΠΎΠΌ ΡΡΠ½ΠΊΠ° open-source CRM Π²Ρ ΠΎΠ΄ΡΡ ΡΠ°ΠΊΠΆΠ΅ ΡΠΈΡΡΠ΅ΠΌΡ Consona (Compiere), Concursive, SplendidCRM ΠΈ vTiger.
ΠΠΎ Π΄Π°Π½Π½ΡΠΌ SourceForge Inc. ΠΏΠΎ ΡΠΎΡΡΠΎΡΠ½ΠΈΡ Π½Π° 2012 Π³ΠΎΠ΄ Π² ΠΌΠΈΡΠ΅ Π½Π°ΡΡΠΈΡΡΠ²Π°Π»ΠΎΡΡ 369 Π°ΠΊΡΠΈΠ²Π½ΡΡ open-source CRM ΠΏΡΠΎΠ΅ΠΊΡΠΎΠ². Π Π’ΠΠ-10 ΠΏΡΠΎΠ΅ΠΊΡΠΎΠ² Π²Ρ ΠΎΠ΄ΡΡ:
ΠΠΎΠΌΠ°Π½Π΄Π° ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΡΠ°Π·Π²ΠΈΠ²Π°Π΅Ρ ΡΠΈΡΡΠ΅ΠΌΡ Ρ 2005 Π³ΠΎΠ΄Π°. ΠΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅ ΠΏΠΎΡΡΡΠΎΠ΅Π½ΠΎ Π½Π° ΠΏΠ»Π°ΡΡΠΎΡΠΌΠ΅ Microsoft (Windows, ISS, SQL Server, C# ΠΈ ASP). Π Π΅ΡΠ΅Π½ΠΈΠ΅ ΡΠ²Π»ΡΠ΅ΡΡΡ Π΄ΠΎΠ²ΠΎΠ»ΡΠ½ΠΎ ΡΠ΅ΡΡΠ΅Π·Π½ΡΠΌ ΠΊΠΎΠ½ΠΊΡΡΠ΅Π½ΡΠΎΠΌ SugarCRM.
Π Π°Π·ΡΠ°Π±ΠΎΡΠΊΠ° CentricCRM Π²Π΅Π΄Π΅ΡΡΡ ΠΏΠΎΡΡΠ΄ΠΊΠ° 7 Π»Π΅Ρ, Π·Π° ΡΡΠΎ Π²ΡΠ΅ΠΌΡ ΡΠ΄Π°Π»ΠΎΡΡ ΡΠΎΠ·Π΄Π°ΡΡ Π΄ΠΎΡΡΠ°ΡΠΎΡΠ½ΠΎ ΡΡΠ°Π±ΠΈΠ»ΡΠ½ΠΎΠ΅ ΠΈ ΡΠ°Π±ΠΎΡΠΎΡΠΏΠΎΡΠΎΠ±Π½ΠΎΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΠ΅. Π ΠΈΡΠ½Π΅ 2007 Π³ΠΎΠ΄Ρ CentricCRM (ΠΏΠΎΠ·Π΄Π½Π΅Π΅ ΠΏΠ΅ΡΠ΅ΠΈΠΌΠ΅Π½ΠΎΠ²Π°Π½Π° Π² Concursive) ΠΏΠΎΠ»ΡΡΠΈΠ»Π° ΠΈΠ½Π²Π΅ΡΡΠΈΡΠΈΠΈ ΠΎΡ Intel Capital. CentricCRM ΠΏΡΠ΅Π΄Π½Π°Π·Π½Π°ΡΠ΅Π½Π° ΠΌΠ°Π»ΠΎΠΌΡ Π±ΠΈΠ·Π½Π΅ΡΡ, Ρ ΠΎΡΡ Π΅Π΅ ΠΈΡΠΏΠΎΠ»ΡΠ·ΡΡΡ ΠΈ Π½Π΅ΠΊΠΎΡΠΎΡΡΠ΅ ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΈ ΠΈΠ· ΡΠΏΠΈΡΠΊΠ° Fortune 500. ΠΠ΅ΡΠΏΠ»Π°ΡΠ½Π°Ρ Π²Π΅ΡΡΠΈΡ ΠΏΠΎΡΡΠ°Π²Π»ΡΠ΅ΡΡΡ Ρ ΠΏΡΡΡΡ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»ΡΡΠΊΠΈΠΌΠΈ Π»ΠΈΡΠ΅Π½Π·ΠΈΡΠΌΠΈ. Π‘ΠΈΡΡΠ΅ΠΌΠ° Π½Π°ΠΏΠΈΡΠ°Π½Π° Π½Π° Java ΠΈ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅Ρ Π‘Π£ΠΠ MySQL.
Hipergate ΠΏΠΎΠ·ΠΈΡΠΈΠΎΠ½ΠΈΡΡΠ΅ΡΡΡ ΠΊΠ°ΠΊ Π½Π°ΠΈΠ±ΠΎΠ»Π΅Π΅ ΠΊΠΎΠ½ΠΊΡΡΠ΅Π½ΡΠ½Π°Ρ CRM Π½Π° Java. ΠΡΠΎΠΌΠ΅ ΡΠΎΠ³ΠΎ, ΠΎΡΠ»ΠΈΡΠΈΠ΅ΠΌ ΡΡΠΎΠΉ ΡΠΈΡΡΠ΅ΠΌΡ ΡΠ²Π»ΡΠ΅ΡΡΡ Π΅Π΅ ΠΏΠΎΠ»Π½Π°Ρ Π½Π΅Π·Π°Π²ΠΈΡΠΈΠΌΠΎΡΡΡ ΠΎΡ ΡΠΈΡΡΠ΅ΠΌΡ ΠΎΠΏΠ΅ΡΠ°ΡΠΈΠΎΠ½Π½ΠΎΠΉ. Π ΡΠΈΡΠ»ΠΎ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅ΠΌΡΡ Π‘Π£ΠΠ Π²Ρ ΠΎΠ΄ΡΡ Microsoft SQL Server, MySQL, Oracle ΠΈ PostgreSQL.
vTiger CRM ΠΏΠΎΡΡΡΠΎΠ΅Π½Π° Π½Π° Π°ΡΡ ΠΈΡΠ΅ΠΊΡΡΡΠ΅ LAMP/WAMP (Linux/Windows, Apache, MySQL ΠΈ PHP), ΠΏΡΠΈΡΠ΅ΠΌ ΠΎΡΠ½ΠΎΠ²Π½Π°Ρ ΠΊΠΎΠΌΠ°Π½Π΄Π° ΡΠ°Π·ΡΠ°Π±ΠΎΡΡΠΈΠΊΠΎΠ² ΡΠΈΡΡΠ΅ΠΌΡ Π±Π°Π·ΠΈΡΡΠ΅ΡΡΡ Π² ΠΠ½Π΄ΠΈΠΈ. Vtiger CRM Π²ΠΊΠ»ΡΡΠ°Π΅Ρ SFA (Sales Force Automation), ΠΎΠ±ΡΠ»ΡΠΆΠΈΠ²Π°Π½ΠΈΠ΅ ΠΊΠ»ΠΈΠ΅Π½ΡΠΎΠ², Π°Π²ΡΠΎΠΌΠ°ΡΠΈΠ·Π°ΡΠΈΡ ΠΌΠ°ΡΠΊΠ΅ΡΠΈΠ½Π³Π°, ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΡ ΡΠ°Π·Π»ΠΈΡΠ½ΡΡ Π‘Π£ΠΠ, ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅Ρ ΠΊΠ°ΡΡΠΎΠΌΠΈΠ·Π°ΡΠΈΡ, ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΡ ΠΊΠ°Π»Π΅Π½Π΄Π°ΡΠ΅ΠΉ ΠΈ ΡΠ»Π΅ΠΊΡΡΠΎΠ½Π½ΠΎΠΉ ΠΏΠΎΡΡΡ. Π’Π°ΠΊΠΆΠ΅ ΠΏΡΠ΅Π΄Π»Π°Π³Π°ΡΡΡΡ ΡΠ°ΡΡΠΈΡΠ΅Π½ΠΈΡ (Outlook Plug-in, Office Plug-in, Thunderbird Extension, Customer Self-service Portal ΠΈ Web Forms). Vtiger Π½Π°ΠΏΠΈΡΠ°Π½Π° Π½Π° JavaScript, PHP ΠΈ Visual Basic. ΠΠ½Π° ΡΠΎΠ²ΠΌΠ΅ΡΡΠΈΠΌΠ° Ρ Π‘Π£ΠΠ ADOdb, MySQL ΠΈ PostgreSQL.
CentraView ΠΏΡΠ΅Π΄ΡΡΠ°Π²Π»ΡΠ΅Ρ ΡΠΎΠ±ΠΎΠΉ ΠΊΠΎΠΌΠ±ΠΈΠ½Π°ΡΠΈΡ ΡΡΠ½ΠΊΡΠΈΠΉ ΠΊΠΎΠ½ΡΠ°ΠΊΡ-ΠΌΠ΅Π½Π΅Π΄ΠΆΠΌΠ΅Π½ΡΠ°, SFA ΠΈ CRM. Π‘ΠΈΡΡΠ΅ΠΌΠ° Π½Π°ΠΏΠΈΡΠ°Π½Π° Π½Π° J2EE ΠΈ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅Ρ Π‘Π£ΠΠ MySQL. ΠΠ΅ΡΠ²Π°Ρ Π²Π΅ΡΡΠΈΡ ΡΠΈΡΡΠ΅ΠΌΡ ΡΠ²ΠΈΠ΄Π΅Π»Π° ΡΠ²Π΅Ρ Π² 2004 Π³ΠΎΠ΄Ρ, ΡΠ΅ΠΉΡΠ°Ρ ΡΠΈΡΡΠ΅ΠΌΠ° ΡΡΡΠ΅ΡΡΠ²ΡΠ΅Ρ ΠΊΠ°ΠΊ Π΄Π»Ρ ΡΡΡΠ°Π½ΠΎΠ²ΠΊΠΈ Π² Π²ΠΈΠ΄Π΅ on premise ΡΠ΅ΡΠ΅Π½ΠΈΡ, ΡΠ°ΠΊ ΠΈ Π² Π²ΠΈΠ΄Π΅ SaaS. Centraview CRM Π½Π°ΠΏΠΈΡΠ°Π½Π° Π½Π° Java ΠΈ JSP ΠΈ ΡΠΎΠ²ΠΌΠ΅ΡΡΠΈΠΌΠ° Ρ MySQL.
XRMS CRM ΡΡΠΎ Π²Π΅Π±-ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅, ΠΊΠΎΡΠΎΡΠΎΠ΅ ΠΏΠΎΠ·Π²ΠΎΠ»ΡΠ΅Ρ Π°Π²ΡΠΎΠΌΠ°ΡΠΈΠ·ΠΈΡΠΎΠ²Π°ΡΡ ΠΎΠ±Π»Π°ΡΡΠΈ HRM, SFA ΠΈ CRM. ΠΡΠΎ on premise ΡΠ΅ΡΠ΅Π½ΠΈΠ΅ Π΄Π»Ρ Π½Π΅Π±ΠΎΠ»ΡΡΠΈΡ ΠΈ ΡΡΠ΅Π΄Π½Π΅Π³ΠΎ ΡΠ°Π·ΠΌΠ΅ΡΠ° ΠΊΠΎΠΌΠΏΠ°Π½ΠΈΠΉ. Π‘ΠΈΡΡΠ΅ΠΌΠ° ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅Ρ ΠΈΠ½ΡΠ΅Π³ΡΠ°ΡΠΈΡ Ρ ΡΠΈΡΡΠ΅ΠΌΠ°ΠΌΠΈ ΡΠ΅Π»Π΅ΡΠΎΠ½ΠΈΠΈ ΠΈ ΡΡΠΎΡΠΎΠ½Π½ΠΈΠΌΠΈ ΠΏΡΠΎΠ³ΡΠ°ΠΌΠΌΠ°ΠΌΠΈ ΡΠΈΠΏΠ° Outlook. XRMS CRM Π½Π°ΠΏΠΈΡΠ°Π½Π° Π½Π° PHP ΠΈ Π½Π΅Π·Π°Π²ΠΈΡΠΈΠΌΠ° ΠΏΠΎ ΠΎΡΠ½ΠΎΡΠ΅Π½ΠΈΡ ΠΊ ΠΎΠΏΠ΅ΡΠ°ΡΠΈΠΎΠ½Π½ΠΎΠΉ ΡΠΈΡΡΠ΅ΠΌΠ΅. Π ΡΠΈΡΠ»Π΅ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΈΠ²Π°Π΅ΠΌΡΡ Π‘Π£ΠΠ Π²Ρ ΠΎΠ΄ΡΡ ADOdb, SQL-based, Microsoft SQL Server, MySQL ΠΈ Π΄ΡΡΠ³ΠΈΠ΅ ΡΠ΅ΡΠ΅Π²ΡΠ΅ DBMS.
8 Best Open Source CRM Tools (2021 Update)
To open source or not to open source, that is the question. Well, it is if youβre trying to choose a CRM for your business at least.
Open source CRM software and its proprietary competitors each have their pros and cons in terms of costs, complexity, upkeep, and overall user-friendliness.
Which one should you get to make your work life easier? What is the best customer relationship management software for your company? The answer, as usual, can be somewhat complicated, but we break it all down for you.
What is open source CRM?
When an app is βopen source,β this means its βsource codeβ (i.e. the code that makes the program run) is publicly available. This source code may be distributed, modified, and redistributed by users according to their needs. The idea is that, if any and all developers can peek under the hood and tweak the way the program works, the app will become more useful and error-free over time.
Developers get together on Github or other platforms to fix bugs, add features, or change existent ones. Companies can hire out developers to modify the open source CRM tool of their choice, and get a platform that meets their hyper-specific needs.
Open source CRM solutions usually run on Linux (as opposed to the usual Mac/Windows support) and often combine freely available software like Apache web server and PHP. Any software that operates under an Open Source Initiative and holds an OSI-compliant license can be integrated into a CRM platform and used for commercial purposes.
Open source customer relationship management offers all the useful features of a proprietary CRM like customer support, pipeline management, market automation, and contact management, however, there are significant differences between the two types to consider. We explain it all here.
Difference between open source code vs. proprietary software
Think of it this way: Proprietary software is a closed system, a boxed up, finalized product. You download it for free, or buy a subscription, then set it up for your needs. No assembly required (aka. you can skip hiring in-house developers).
This is a βfull stackβ category of CRMβgenerally designed for the big picture, which means they can cover basic needs across the board, right out of the box.
Meanwhile, an open source platformβs source code is available to the public for use and further development and modification. The expectation is that youβll want to take the existent product and tweak things here and there to calibrate it towards your specific workflow needs. In most cases, open source code is already well developed, and customization solutions have been streamlined for speed and ease.
Many small and medium-sized businesses go open source. Others choose closed source, proprietary software.
Both types do sales, service, marketing, project management, and every other CRM-y thing you can imagine and usually come with mobile apps that let you work on-the-go. Qualitatively speaking, thereβs not a massive difference between the two.
The choice is really all down to what kind of CRM applications you need, and how much time youβre willing to invest in getting your system up and running.
The advantages of open source CRM
Some may find great appeal in the open source movement that surrounds CRM. With its sense of reciprocal community and freedom to innovate, contributing to open source can feel like youβre hacking the system, or simply producing something original (rather than just buying Salesforce or Microsoft Dynamics and calling it a day). Others might find open source software development to be a time-consuming foray down the rabbit hole that distracts from the primary business.
One advantage of open source, however, is that these CRM systems tend to offer more robust integrations. You can also build the exact integration you want without any vendor restrictions. If youβre concerned about flexibility and scalability over time, open source definitely has the advantage.
Another very pragmatic reason for using open source tools is its costβtheyβre free or affordably priced (generally speaking) and are less likely to have time-based commitments to software licenses. If you signed up for a year with a proprietary CRM but decided it wasnβt right seven months in, youβd be eating some fairly rich costs. That wouldnβt happen with most open source tools.
Out of the box vs ready-to-go
When it comes to ease of implementation, however, proprietary CRMs have the alpha. The task of adapting an open source solution to your purposes is not to be taken lightly.
While both genres of software are functional out of the box, proprietary software is ready-to-go after the initial set-up. Open source business tools are usually going to require developer hours, as well as a very considered implementation plan to make them worth the time invested.
If you choose an open source platform, itβs important to make sure it has a strong, active community of developers. Updates, bug fixes, and the like all have to be taken care of by the developer community surrounding the platform.
As far as names in the field, SugarCRM was historically the most well-known open source CRM. Their Community Edition project spanned 14 years and resulted in a ton of spin-off projects. Yes indeed, those two sentences are past tense for a reasonβthe platform quietly stopped being open source in early 2018.
But its legacy lives on! Vtiger and SuiteCRM, for example, are proud children of SugarCRMβs original open source code, birthed and set off into the wilds in 2004 and 2013 respectively. We take a look at each plus 14 more great open source or free options.
8 best open source CRM Software 2021
SuiteCRM
Benefits:
SuiteCRM handles sales, service, and marketing, with custom module, layout, and relationship development tools that will please your IT department too (if you have one). This CRM has also got a real-time dashboard, meaning as data streams in, new figures offer broader insights into things like pipeline metrics, open project statuses, and cash flow.
Endless modular customizability and add-ons mean you can use it for applications, simple or complex. It also works on every operating system under the sun: Windows, OS/X, Ubuntu, Android, iOSβyou name it.
With a low learning curve and easy set-up, itβs definitely one of the most approachable open source systems on the scene. Itβs also one of the most popular.
Drawbacks:
Helpdesk support can be slow, as it is community-based. Thereβs also a moderate learning curve, and the free open source versionβs integrations and features arenβt as developed as in paid versions. SuiteCRM doesnβt integrate with ERP software, so if youβre looking for holistic business process integration, it may not be the right choice.
Pricing for SuiteCRM: OnDemand:
Pure SuiteCRM is free.
A 30-day free trial is available for all SuiteCRM: OnDemand hosted solution plans.
Benefits:
Odoo is all about βextensible architecture,β with a modular design that lets you mix and match different features. The open source Community Edition of Odoo CRM plugs into the 10,000+ apps in the vendorβs orbit, which are configured to integrate with one another seamlessly.
If youβre in retail, restaurants, or other brick-and-mortar enterprises, you may be interested to know Odoo has a very useful point of sale app. Working with other Odoo apps, point of sale data can easily flow into your inventory management, email marketing, and sales operations.
Drawbacks:
The open source version of Odoo CRM has a significant learning curve, and youβll have to pay special attention to setting it up and implementing it to prevent headaches later. The invoicing tool is a bit more complicated than necessary (you have to create a quote, followed by an order in order to generate an invoice), and reporting options are limited. Customer support is dependent on app community members.
Pricing:
Open source CRM is free. Paid add-ons available.
OroCRM
Benefits:
OroCRM has a reputation as the most flexible open source CRM. Itβs based on the Symfony2 PHP framework for web development, which is widely used and well-liked. That means that lots of open source developers find it easy to understand Oroβs code and create new customizations, making it relatively easy and cost-effective to modify the platform to your needs.
Easy integrations with Zendesk, MailChimp, and many other clutch apps are a nice touch too.
Drawbacks:
If youβre managing ecommerce, you might need a developer to customize the app in order to fulfill helpdesk / customer support functions. There is also no localization (Oro is only available in English).
Pricing:
Open source edition is free.
Contact vendor for Enterprise Edition access.
X2CRM
Benefits:
X2CRM has an open source edition, which generously shares code through GitHub, SourceForge and Bitnami, thus encouraging anyone and everyone to customize it for their own purposes. The software can be downloaded right onto a webserver, but you can also get help when downloading it as part of a full stack version.
This open source edition employs many of the core modules from the general (non-open source) X2CRM platform, which is more geared toward larger enterprises rather than lean startups.
Lighter operations can take advantage of X2CRM Open Sourceβs tools for marketing campaigns and pipeline and funnel management. There are email modules that include open email tracking and a feature to design workflow visualizations. X2CRM also has Android and iOS apps.
Drawbacks:
X2CRM is an up-and-coming platform and not the most widely used, so you may find it tricky to get the support you need through its small-ish community.
Pricing:
Open source version is free.
Paid custom configuration and development solutions also available.
Vtiger
Benefits:
Vtiger CRM Open Source covers the breadth of customer relationship management features you know and love. You can use it to run marketing campaigns and keep track of leads, customers, and opportunities, handling the sales cycle and daily workflows. Reporting and analytics features are included, and it has a Gmail extension, which is super handy for referencing CRM data and info while emailing.
As you scale up your usage, you can check out the market for add-ons for greater features. Itβs the #1 most downloaded Open Source CRM on SourceForge (with 4.5 million+ downloads), so it has a big community of users and developers behind it.
Drawbacks:
Vtigerβs reporting features are somewhat lightweight in open source when compared to its paid version. Navigation between features sometimes feels a bit clunky, and the Google Sheets integration isnβt the best. Vtiger also has a moderate learning curve, so it will take time to train your team to implement the platform effectively.
Pricing:
Free, with paid add-ons available.
EspoCRM
Benefits:
EspoCRM offers full-featured sales automation for leads and tracking for opportunities, accounts, and contacts. It also keeps tabs on contacts by defining relationships and relating them to multiple accounts. EspoCRMβs social stream allows you to track activities and βfollowβ specific records that are relevant to your work.
Drawbacks:
Time spent implementing the open source solution on-premise and paying for developers, data hosting, etc. may negate some of the financial benefits of getting the software free. Also, there arenβt many integrations with other apps.
Pricing:
Self-hosted (on-premise) solution is free.
Cloud-hosted solution pricing in consultation with vendor.
A one-month free trial is available for the cloud-hosted solution. Credit card not required.
CiviCRM
Benefits:
CiviCRM is a completely free open source CRM targeted at non-profits, associations, and civic sector organizations. User-friendly and designed to be adapted towards a wide range of uses, CiviCRM provides full-fledged CRM features like contact management, accounting integration, case management, and email marketing.
Drawbacks:
You will likely need help installing and tailoring the solution for your organizationβs needs. Itβs not designed for sales, so you may find it doesnβt meet your business requirements or requires too much investment in time and money to customize. It should be noted, the UI is also somewhat out-of-date.
Pricing:
Looking for a free option?
If youβre considering open source purely for the sake of minimizing expenses, you may want to check out the free version of the following all-in-one (proprietary) CRMs.
Freshsales
Benefits:
Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs toβ attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships.
With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities. With Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict revenue with sales forecasting. Businesses can take the next step forward towards powerful pipeline management with Freshsales. Also, the option to use native CPQ makes generating and sharing quotes and other vital sales assets hassle-free.
Drawbacks:
Like many vendors, some of the better features are reserved for premium packages. Among these for Freshworks CRM are time-based workflows, some chatbot tools and advanced metric reporting. But overall, the free and basic plans are a decent place to start, and you can always upgrade.
Pricing:
There is a Free Forever Startup plan
HubSpot CRM
Benefits:
HubSpot is a massive company, and played a big part in ushering in the rise of inbound marketing. Their free version automates menial tasks, manages lead management, and allows for a database of one million contacts. It also allows unlimited users and unlimited storage.
Some advantages to HubSpot are firstly their large wealth of training videos to help speed up adoption. Also, because of their sheer enormity, they have a pretty great reputation for personalized customer service, which is a big point in its favor vs. many open source solutions.
Drawbacks:
Some negatives include limited syncing between contact and deal data, a weak search function, and the inability to log email attachments into the contact record. Also, as you may have surmised, you may well need to dish out money on add-on modules to get the most out of the free version.
Pricing:
HubSpot CRM is free.
Really Simple Systems
Benefits:
Really Simple Systems (RSS) is an easy-to-use, yet effective marketing automation, sales and service platform designed specifically for B2B. They offer a free version of their software for up to two users, which includes many of the core features of the paid product, including sales automation and customer service. It gives you unlimited contacts and 100 MB of document storage.
RSS contact management updates info and related tasks in real-time for clients, vendors, and suppliers. This is very useful for coordinating remote teams.
Drawbacks:
RSS doesnβt offer a lot of third-party integrations. Customization features are somewhat limited, and may not accommodate niche businesses, nonprofits, or non-traditional CRM applications (then again, it is designed for B2B). While serviceable, the mobile app is not the most user-friendly one out there.
Pricing:
Free version for up to two users.
Trello
Benefits:
A non-traditional CRM option with a simple and effective Kanban-view project management app that can work as a lightweight CRM. Very low learning curve and easy to use across mobile and web apps. The free version, although limited, may be sufficient for small business team collaboration and simple business processes.
Drawbacks:
Kanban view can become confusing as the complexity of your project increases. Limited file attachment size in the free version can be an issue with video files, Powerpoints, heftier PDFs, etc.
Pricing:
Free version available, with limited features.
Airtable
Benefits:
Airtable is a non-traditional, lightweight CRM with pleasing aesthetics as one of its main selling points.
The workflow management database aims to re-invent spreadsheets, letting users quickly link and interpret data from different sets. Users can play with design to tailor data sorting to their needs via customization. Itβs easy and straightforward to import and export data as a CSV as well.
Drawbacks:
Airtable is indeed a βlightweightβ CRM, so for more complex task management (i.e. with sub-tasks), you may find the platform is not ideal.
Pricing:
Free version provides essential features.
Enterprise version pricing is in consultation with vendor.
Streak
Benefits:
Streak is a fully integrated Gmail CRM that lives in your inbox. Based in a familiar environment, the app streamlines CRM adoption for new users.
The free version of the app is mainly for personal use and includes basic CRM tools and full email features. The email templates feature is an excellent way of sending out a high volume of personalized emails. You can also manage leads and sales with unlimited pipelines. Make notes in-app for centralized record keeping, track data on your correspondence with contacts, and check whether leads have opened your emails or not.
Drawbacks:
Since Streak runs as a browser extension, every time you change devices, youβll have to download it again. Itβs a relatively lightweight CRM solution and may not be up to the task if you deal with relatively complex business processes.
Pricing:
Personal version is free for individual users.
Bitrix24
Benefits:
The cloud version of Bitrix24 is free for up to 12 users and offers 5GB of data storage space. It has largely the same features as the paid version, albeit presented in a scaled-down form. All told, itβs a pretty generous gratis product offering.
The Bitrix24 CRM provides all the necessary features via a clean UI (with a particularly nice Kanban view), like pipeline management, reporting, and sales tracking. The appβs communication kit encompasses voice, chat, email, and videoβso you can always reach a contact on the best channel.
Drawbacks:
Bitrix24βs UI doesnβt always offer the most intuitive navigation, and the app can slow down from time to time. Thereβs a moderate learning curve and the customizability features may not be sufficient for niche business applications.
Pricing:
Free starter business tool suite for up to 12 users.
The prices above are for the cloud-based version. On-premise solutions are also available.
Insightly
Benefits:
Insightlyβs free version is not very well advertised (hidden at the bottom of their pricing page), so consider this a semi-insider tip. The unpaid version features a clean user interface, with project, contact, and customer management and pipeline features to keep your sales process humming.
The software provides native integration with G Suite and Microsoft 365, as well as Mailchimp and many others. Training videos are available to explain features in a straightforward way, easing the learning curve.
Drawbacks:
Insightlyβs free version is limited to up to two users. The free version also lacks a data backup system, sets daily caps for mass emailing, and limits how many custom fields can be added for each record. More useful lead assignment modules are only available in the paid plans.
Pricing:
No-frills plan for up to 2 users is free.
A 14-day free trial is available for the Plus and Professional plans.
Apptivo
Benefits:
Apptivo provides a flexible suite of apps focused on customizability. Their starter version is free, and offers many of the core tools from their full kit and 500 MBs of storage. The number of users is capped at three.
The contact app allows you to import data from emails and websites, so you can populate your contact and lead data with minimal manual entry. Project management apps in the Apptivo universe offer individual and team organization, while the Cases app automates customer inquiries by turning emails into tickets with a service-level agreement.
Drawbacks:
The free version of Apptivo doesnβt support third-party integrations. Sometimes it runs a bit slow, and the user interface, while fit for its purposes, is not necessarily the most intuitive.
Pricing:
Starter plan is free for up to three users.
Flowlu
Benefits:
Handle project management and build a knowledge base in one place. Create personalized invoices with CRM data auto-inserted into each invoice. Build web forms to generate leads and invite customers to upcoming surveys and events in-app. Free version for 2 users offers 1 TB of storage data.
Drawbacks:
Financial reporting features may not be deep enough, depending on your business. Task filter function is a bit clunky. Collaboration tools are not advanced.
Pricing:
Free for up to two users.
Socially open
While all CRMsβboth open source and proprietaryβstarted out as tools for sales teams and later extended that reach to give marketing and support some helping hands, nowadays its social media teams that are the latest to enjoy the added perks of these platforms.
And so it should be, as so much advertising goes on in that coveted social space.
Some CRM features for social media managers and teams include tools to unify all social channels into a single overview, the ability to pre-compose and schedule posts, provide analytics on reach and engagement, aggregate all incoming communication via all social channels into one dashboard, and even offer constantly-updated suggestions on what to post, when, and how frequently.
Some examples of open source CRMs working closely in social media spaces are Vtiger, which integrates with Twitter, where you can tweet or upload a 3MB pic to Twitter directly from your CRM. SuiteCRM integrates with other apps to do things like, finding out which social media networks your leads are most active on.
The name of the game is interoperability
Thankfully, softwares donβt come into this world in isolation building garrisons around their code.
A big advantage to many platforms is flexibility, specifically in the form of their API (application programming interface). This is sort of like the instructions from one set of code to another that allows two programs to work alongside, or on top of one another.
There are different standards of API, with RESTful API (or sometimes just REST) being somewhat of a gold standard, especially with open source CRM. Since the idea of open source is to never close the gates on new developmentsβno matter where they come fromβmany API builders count on the freedom and flexibility of RESTful API.
All of the above-discussed open source CRMs take advantage of RESTful API.
Are you an open source CRM type?
Depending on your skillset and what you want to achieve with a CRM, open source might appeal to you more than a free or paid closed source one.
If youβre running a small business and looking for very specific features, opting for open source CRM software could indeed be the way forward. But if your business is doing something more βnormalβ in a well-defined market, needs more complex tools, and/or demands highly responsive product support, it might be better to go with a feature-rich proprietary tool that was built to address your needs.
Thankfully, if youβre on the fence, itβs easy enough to download a free open source program and explore.